Experience

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  Tikona digital networks pvt. ltd

  Jul 2015 - Sept 2016

  Team lead

  Roles & responsibility:• Led a service assurance team of 10 engineers and technicians, resolving customer issues in alignment with project plans.• Managed customer trouble tickets, ensuring timely troubleshooting and resolution of technical issues.• Monitored the field activities like installations of new network equipment like Nano Beam, PB5, Ruckus Access Point etc. changing devices and cable. • Communicate with customers and stakeholders regarding service performance, outages, and resolution timelines.• Ensure services consistently meet agreed-upon SLAs with customers or internal teams• Prepared detailed reports for higher management, improving visibility into service delivery performance. Show less

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  Tata communications

  Sept 2016 - Dec 2017

  Project coordinator

  Roles & responsibility: Work as Project Coordinator to support Project Managers during entire end to end project delivery to deliver Telecom services using MPLS-VPN, Point to Point, Carrier Ethernet, Wireless networking technologies. Responsible for planning and executing the projects for international customers and Identifying the Scope of work for a particular.  Coordination with the backend teams to manage Local loop delivery, CE – End Router delivery, TCL POP – End Port & B/W allocations, On-net and Off-net patching and Testing. Co-ordination with finance, commercial and Material & Logistic teams for releasing Purchase Order, tracking the equipment. Coordinate with internal teams to schedule site survey, In building cabling, equipment installation, and arrange access permission from customer end to field engineer for end to end physical path readiness over wireline as well as wireless medium. Schedule invites with NOC team to complete end to end testing activity for WAN, LAN and video conferencing services. Validation of the delivered services with service assurance team and resolve all punch points with all internal stakeholders before handover of completed services. Show less

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  Infosys

  Jan 2018 - Nov 2021

  Project manager

  • Delivered networking infrastructure projects, managing end-to-end project life cycles across initiation, planning, execution, monitoring, and closure.• Executed both Agile-Scrum and Waterfall methodologies to ensure project success.• Conducted project kick-offs, clarify scope, and set customer expectations for delivery timelines and risks.• Developed detailed project schedules using MS Project, managing project delivery against critical milestones.• Manage Project resource, cost, schedule and Quality. Perform Risk mitigation for known dependencies and ensure minimal impact on project delivery.• Provided proactive updates on project progress to stakeholders, highlighting risks, issues, and actionable insights.• Monitored progress against the project time schedule and budget, identify and mitigating divers trend through effective management actions. monitored all backend activity for a smooth product delivery,• Maintained project documentation and ensured seamless handover to the assurance team post-completion Show less

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  Tech mahindra

  Dec 2021 - now

  Transformation project manager

  Job Responsibilities:• Led a digital transformation project to migrate legacy platforms to Pega systems for British Telecom.• Collaborated directly with stakeholders, Product Owners, and Program Managers to define project scope, ensure alignment, and monitor execution.• Analyse existing processes by working with stakeholders, reviewing documentation, and observing operations.• Develop new or redesigned business processes that are aligned with organizational goals and increase operational efficiency.• Identify opportunities for automation within processes and recommend tools or technologies that can streamline workflows. Eg RPA.• Ensure that processes are designed to seamlessly integrate with existing systems and technologies.• Facilitate workshops, interviews, and brainstorming sessions to gather input from key stakeholders.• Registered projects in JIRA, defining scope and requirements in Features, and monitoring and tracking Sprints.• Participate in all Scrum Ceremonies(backlog refinement, sprint Planning, review and Retrospection)• Discussing weekly sprints output and backlogs with internal teams, managing backlogs by resolving the issue in next sprint to avoid project delay.• Worked closely with cross-functional teams, including UX/UI designers, Pega BAs, developers, and Scrum Masters to deliver high-quality outputs.• Supported UAT testing phases, ensuring alignment with business requirements and stakeholder expectations.• Regular communication with all stakeholders to update on progress, risks, and changes during the transition. Show less