Experience

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  Dairy queen

  Oct 1999 - Jan 2008

  Assistant store manager

  During my time as assistant store manager, I was in charge of all employee hiring and employee scheduling. I also served as the dedicated administrative manager in charge of maintaining employee HR records, completing the store's daily sales (accounting) reporting, conducting new hire orientations and completing worker's comp claim reporting. My scope of duties included tracking store logistics such as inventory, sales and labor cost in order to meet yearly budget requirements.

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  Hca healthcare

  Jan 2008 - Mar 2011

  Service unit representative

  As a service unit representative, I worked as an account analyst in a unit dedicated to resolving issues on patient's hospital accounts. My duties included investigating issues with lawyers, estate executors , probate and other entities in order to verify the validity of balances on patient accounts. I also served as a contact for healthcare providers regarding quality of care issues and billing. Our unit also served as specialist support for collections representatives when patient billing disputes were escalated. Show less

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  Imperial security

  May 2012 - May 2014

  Administrative assistant

  As the administrative assistant I was in charge of managing various databases containing employee logistics and security clearance information. I was also In charge of administrative duties onsite that included completing the weekly employee payroll , facilitating new hire orientations, managing the facility switchboard for all incoming calls and ordering employee uniforms and office supplies. During my time working for Imperial Security, I also developed training materials for incoming security officers which I used to conduct new hire training. Show less

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  Humana

  Mar 2013 - Apr 2020

  During my time as a learning analyst in Clinical Learning and Development, I became the department's dedicated Learning Management System (LMS) Administrator. I was in charge of creating and implementing a Helpdesk process to provide technical support to learners enrolled in our department training. I was in charge of leading a team of dedicated Helpdesk support members and creating and facilitating learning surrounding the LMS for our internal team and client partners. I also served as a data analyst for various department projects and initiatives. Show less As the dedicated project administrator for various department projects , I was in charge of analyzing information and opportunities relevant to project requirements. I would then report my findings back to the project manager in order to help them make informed and timely decisions on the direction of the project. I also served as the dedicated process improvement lead and managed the intake process for administrative requests during my time as a project administrator. My process improvement efforts led to the creation of a materials library used to track reusability of content created by our learning team; which is still presently generating cost savings for our company. Show less

  • Learning Design Professional- Learning Management System (LMS) Adminstrator

    Nov 2017 - Apr 2020

  • Learning Analyst - Learning Management System (LMS) Administrator

    Apr 2016 - Nov 2017

  • Project Administrator

    Mar 2014 - Apr 2016

  • Learning Specialist

    Mar 2013 - Mar 2014
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  Fresenius medical care north america

  Apr 2020 - now

  Learning management system administrator