Experience

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  Community care inc

  Jun 2010 - Nov 2012

  Family care supervisor

  • Supervised a team of 13-15 Care Managers and Nurses• Assisted staff with difficult/complex care plans through consultation• Assured staff used time and resources efficiently to maintain productivity standards• Completed quality audits to assure contract compliance

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  The management group (tmg)

  Dec 2012 - Jul 2014

  Iris orientation consultant

  • Provided orientation to participants of the IRIS Program, including an overview of the program, member rights and responsibilities, and eligibility requirements• Assisted participants to develop an initial person-centered care plan• Assisted participants and hired caregivers in completing required paperwork• Coordinated with Medicaid benefits, community services, and natural supports to assure participant’s medical, social, emotional, and social needs were met

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  My choice wisconsin

  Aug 2014 - Nov 2021

  • Developed and implemented care management practice standards based on federal and state requirements • Provided operational oversight for care management units in an adult long-term managed care program• Coached and developed program leaders to lead successful teams • Supported high performance and performance improvement through setting clear goals and expectations, identifying gaps, and providing regular feedback• Motivated and supported teams to implement and adapt to program and organizational changes• Built and oversaw new care management units for program expansion into new service areas• Coordinated across departments to ensure consistent care management practices and adequate resources and support throughout the organization• Provided case consultation on complex member issues to assure health and safety, access to cost-effective services, and achievement of health and personal outcomes• Partnered with state and local officials to address program issues and policy implementation Show less • Provided quality oversight to assigned care management units• Developed new policies and updated existing policies to ensure current, efficient, and consistent practice based on Federal and State requirements• Completed member record audits to assure compliance with contractual standards and identify areas for improvement• Served as the Training and Education Specialist, including the maintenance of the training and education plan, coordination of specialty training with subject matter experts, and development of care plan and service decision trainings. Show less

  • Regional Program Manager

    Sept 2016 - Nov 2021

  • Best Practice Team Specialist/Care Management Unit Coordinator

    Aug 2014 - Sept 2016
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  Goodwill industries of southeastern wisconsin, inc.

  Nov 2021 - now

  Program manager mission services

  • Develop and implement healthcare training programs that provide soft skills training while preparing participants from underserved communities to be successful in community employment • Partner with the Lead Mission Learning Consultant to develop and facilitate engaging curriculum for adult learners• Collaborate with internal and external stakeholders, including community, employer, and educational partners to identify and address program needs and deliverables • Communicate with stakeholders through regular meetings and detailed program status updates, including highlights, challenges, metrics, and success stories• Proactively identify and resolve program and participant barriers that may impact successful program completion • Develop and maintain program documents, including policies and procedures, operations guides, slide decks, participant training workbooks, facilitator guides, and program performance updates• Define and analyze program metrics in collaboration with data analytics and quality• Monitor program budgets to assure costs align with planned expenditures and grant reporting requirements Show less