Experience

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  Indian palace ltd.

  Jul 2009 - Nov 2009

  Customer service supervisor

  My responsibility was to ensure that the guest is served efficiently with well-presented, good quality food and drinks; as I strongly believe service and high standards are very important factors. I would take customers orders by phone and make reservations when required. My role included serving customers their requests to the highest possible standard. It was my responsibility to have confidence in possessing excellent level of product knowledge. For example; by notifying any menu changes to the customers and promote all the promotional activities. I was also responsible for training the rest of team member up to optimum level. I would answer guest queries in a polite and helpful manner. Other duties included the following; to adhere to the correct health and safety procedures, clearing, tidying and re laying tables. Show less

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  Compass group uk & ireland

  Nov 2009 - Dec 2013

  Catering manager

  My duties include - maximising sales and profitability of the unit and setting daily targets for staff during the regular team briefs; also to deliver friendly and helpful service. I ensure that all food hygiene and health and safety procedures are implemented and maintained in line with company policy including making the profit protection policies fully compliant in the unit. I also control and maintain stock throughout the product life cycle by ordering, receiving and storing stock. I ensure recipes are always maintained and wastage is counted and controlled. I manage the cafe to operate within budgets for payroll, operating purpose and expenses. I regularly respond to trading forces by identifying sales and profit opportunities. I reduce risk - e.g. change of profit forecast due to special events, weather etc. I ensure that the correct company and legislative procedures are adhered throughout the units operation. As a manager I also I identify and solve any problems preventing effective operation within my unit. I must plan proactively for the next shift and ensure any business needs are met. I recruit, train, coach and motivate team members to be capable of delivering the brand standard. Also, as manager I keep personnel files and training cards to be regularly updated and signed off. Finally, I set SMART goals and objectives for individual colleagues and delegate to them effectively. Show less

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  Costa coffee

  Dec 2013 - Jul 2015

  Store manager

  As a store manager my responsibilities involve taking ownership for the results and success of my store. I am passionate about my companies brand and reputation. I lead my team in all aspects of what their job involves. I take all health and safety regulations very seriously to safeguard my team, customers and external visitors. Alongside keeping up with company standards, policies and procedures. I ensure that my store is opened/closed and operated in line with all Costa standards. It is also my responsibility to take overall accountability for managing the stock and order systems. I endeavour to make sure my store has 100% supply of items for the customers whilst delivering the budgeted margins/profit. I analyse and act upon financial and performance data which will help my store to run most efficiently and profitable. I ensure effective control of labour and maintain cash and stock security with the highest professionalism. I regularly hold team meetings and communicate any new initiatives to my team. I deal with any customer complaints in line with company policy. I also ensure that the store has a robust succession plan in place. I enjoy carrying out effective one to one reviews with all my team members. My job involves recruiting, training and coaching team members to ensure they also deliver the company standard. I have pride in myself and my team on delivering unbeatable customer service. All marketing updates and new POS are implemented under my supervision and maintained well. As a Manager I work with my area and peer group in order to share best practise and support. Lastly, I am required to prepare myself to give input into regular business reviews with my Retail Development Manager. Show less

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  Holiday inn express

  Jul 2015 - Aug 2016

  F&b/guest service manager

  I am responsible for the hotel’s restaurant and bar to be run accordingly. It is my responsibility to look after all hotel guests and make sure they have a wonderful experience in our restaurant. To increase the hotels profitability by maximising sales though outstanding customer service and minimising costs though efficient working practices. I am also entrusted with the security of the hotel and safety of our guests. My key accountabilities are answering incoming calls, taking reservations, guest registration, carryout fire and maintenance walk rounds (recording times and any issues found), serving customers in the bar, meeting room set up, up selling the hotel services, shift banking reconciliation, report preparations, providing guest information about local amenities, team motivation and guest service recovery, ordering, invoicing, waste and inventory control. Show less

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  The happy wife

  Sept 2016 - Dec 2016

  Cafe manager

  As a café manager my main roles service of food and beverages, provide exceptional customer service, manage daily operations such as cleanliness, organisation, manage daily stocktakes for designated areas and up to date inventory control between the front of house and kitchen to maximise sales opportunities. I ensure effective control of labour and maintain cash and stock security with the highest professionalism. People management; coach, mentor and develop the team to exceed potential, reduce wastage and maintain a professional relationship with all suppliers. Show less

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  The coffee club australia

  Jan 2017 - Apr 2017

  Shift manager

  As a shift manager I was full responsible for daily operations, which includes exceptional customer services, great team work, opening and closing the business, daily banking and cash reconciliation etc. Also supported the management team by supervision and training of employees, controlling cost of employment as well as maintain the forces. I been responsible for maintaining stock levels through monitoring of wastage and effective ordering, collecting invoices recording of food safety requirements and keeping the store clean and tidy with highest company level. Show less

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  Nando's australia

  May 2017 - Nov 2017

  Duty manager

  Been a duty manager I work alongside my team, offering 'hands on' support to ensure the store is operationally efficient, maximising productivity and profitability. I am responsible for leading a diverse team, I have the opportunity to recruiting and training employees; controlling cost of employment through effective rostering and deployment planning; maintaining stock control, monitoring wastage, stocktaking and effective ordering; ensuring the cleanliness of the store is in alignment with Food Safety Standards as well as meet the company expectations. I deal with any customer complaints in line with company policy and maintain 100% customer satisfaction. Show less

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  Subway

  Nov 2017 - Dec 2019

  Multi unit manager

  I love setting clear and measurable goals for your stores and management team. Driving personal consultative service and standards, along with business strategy. Managing commercial awareness, reporting and the visual proposition with modern merchandising. Setting and driving sales targets/kpi's/forecasts/costs, using SWOT. Hold accountability for performance and key objectives, such as 4p’s marketing methodology. Managing, motivating, training, performance reviews and challenging my team. I bring competitor aware, interested in SOS and driving awareness in the team. I do problem solving, using my initiative and working collaboratively with my Account Manager. I always put best practice into place and take responsibility for compliance. Show less

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  Parks tavern restaurant

  Feb 2020 - Feb 2021

  Bistro manager
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  Qantas

  Dec 2022 - now

  Ramp services officer