Albert Aditya Angkasa

Experience

• 

  Whale Cloud

  Aug 2017 - Jun 2019

  On Site Support Engineer

  As main vendors of the telecommunications company Smartfren, my responsibilities as a Whale Cloud on-site engineer include the following:- Conducting maintenance on Smartfren's DWH (Data Warehouse), RA (Revenue Assurance), and FMS (Fraud Management Service) Systems (Front-end, servers and database), as well as handling new service requests and complaints regarding bugs or issues from end-users.- Analyzing and tracing issues or bugs in their BSS systems, as well as relaying the solution and root cause of the issue to Smartfren personnel.- Monitor system alarms on RA and FMS, and provide consultation to end-user on methods to resolve the alarms.- Performing daily maintenance on their OCS, CRM and Billing systems.- Providing 24/7 support regarding critical issues.- Analyzing and collecting data from DWH system to generate statistical reports, as well as resolving any discrepancies or abnormalities that might exist in the data.- Deploying, upgrading and conducting maintenance on their ZMC system, which is a monitoring tool.- Conducting system audits to analyse system performance.- Communicating to R&D regarding issues or bugs which are unable to be resolved on-site and require advanced expertise. Show less

• 

  Sprout Digital Labs

  Jul 2019 - Mar 2020

  Application Developer

  As an application developer for Sprout Digital Labs, my responsibilities are as follows:- Development for various mobile apps using Flutter/Dart and React Native- Development for various web apps using ReactJS- Collaborating with Product Management team, UI/UX Designers, and Engineering team to develop, test and deploy products.- Version control using Git- Usage of cloud services such as Firebase and AWS.- Reporting daily tasks and tickets to product management team using JIRA. Show less

• 

  Whale Cloud

  Apr 2020 - now

  As a project manager for several private cloud infrastructure projects across different countries, my responsibilities include the following:- Plan out & maintain project schedule to meet the customer's timelines and objectives- Share weekly project updates to customer-side PMO as well as related partners/vendors, and discuss strategies to streamline the progress.- Carry out HLD and LLD requirement scoping alongside customer, as well as ensure that the design requirements meet the obligations stated in the project contract.- Delegate resources to carry out software implementation & UAT and ensure that our operations are aligned with the industry's best practices and standards. Show less

  • Project Manager

    Dec 2022 - now

  • Software Engineer

    Apr 2020 - Dec 2022