De Guzman Emerson

Experience

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  Jollibee Foods Corporation

  May 2003 - Feb 2005

  Restaurant Manager

  -Ensure implementation of FSC (Foods, Service & Cleanliness) standards during shift.- Responsible in analysing & recommend opportunity areas to improve shift sales or effective use info to better manage shift.-Responsible in implementation & analysing a shift manpower schedule to achieve high FSC level. Prepare a schedule and proper crew positioning.- Managing product quality and availability. Able to effectively forecast sales levels. Implement production control guides. Ensure product availability requirements. Implement stocking guides/supplies requirements. Implement food safety requirements. Ensure proper implementation of equipment/facilities maintenance requirements.-Managing service: Implement high level of personal customer service & interaction, mastery of service and speed standards. Troubleshoot service (quality and speed) problems. Implement required counter system based on customer flow. Able to properly manage customer complaints and handles customer recovery activities.- Mastery of cleanliness & sanitation standards and guidelines. Implement cleaning maintenance schedules Show less

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  Chili's

  Nov 2003 - May 2005

  Food Server

  - Performs service standards steps to ensure customers first choice in casual dining experience.-Responsible for coordination entire station and communicating with front and back of the house personnel to provide POS (Positively Outrageous Service).-Performs order-taking function properly. Does suggestive selling and upselling.-Process orders to ensure that all items are prepared properly and served on a timely basis.-Table is monitored for customer satisfaction, quality and additional services needed.-Daily side duties pertaining to cleanliness, setting up work area, etc. is completed as assigned.-Handles party hosting and facilitates games and others. Show less

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  Intercontinental Hotel Manila

  Feb 2005 - Dec 2015

  Banquet Operations Supervisor

  Oversees food and beverage operations in assigned functions, events and outlet; ensures that service is carried out in accordance with prescribed standards and policies.-Responsible for assisting manager in handling the activities of banquet department-Ensure compliance with health, sanitation, safety and alcohol awareness standards-Responsible for providing high standards of food and beverage product and services-Generate and implement effective marketing strategies to maximize profits and ensure outstanding customer service-Handle the tasks of interviewing, training, supervising, couseling, scheduling and evaluating the performance of banquet staff-Inspect all banquet events to ensure proper set-up according to layout plans and client expectations.-Provide assistance to the banquet manager in ensuring that all policies and procedures are maintained and enforced-Coordinate with the stewarding and culinary teams to determine function timing, service equipment requirements and menu selections-Provide support to Banquet Captains during the planning, set up and service of each assigned functions-Perform inventory of all equipment and supplies as instructed by the Banquet Manager-Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.-2014-present Food and Beverage Brandhearted Trainor-IHG Frequently Ask Question FAQ’s Auditor-Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour monthly.- Assist Banquet Manager/Food and Beverage Director with the scheduling training and performance management.-Officer In Charge (OIC) (2012-present)-Senior Captain Waiter (2010-2012)-Captain Waiter (2008-2009)-Jr. Captain Waiter (2005-2007)-I-EXCEL award Employee of the Month of March 2015-Board of Director Intercontinental Hotel Cooperative Show less

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  SMX Convention Center Manila

  Mar 2016 - Apr 2017

  Banquet Services Manager
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  Okada Manila

  May 2017 - Jul 2017

  Assistant Banquet Operations Manager

  Part of pre-opening team

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  Seda Nuvali St.Rosa

  Jul 2017 - Apr 2019

  Assistant Food and Beverage Manager
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  Tim Hortons Napanee Ontario

  Apr 2019 - now

  Food Service Supervisor