Jose Ataury

Experience

• 

  Meliá Hotels International

  Jun 2013 - Jun 2014

  Management Trainee
• 

  Iberostar Group

  Jun 2014 - Jun 2016

  Front Desk Supervisor
• 

  Meliá Hotels International

  Jun 2016 - Mar 2020

  • Managed a team of 150+ across F&B and Rooms, leading Melia Hanoi to achieve the highest NPS and QPI scores.• Ensured operational excellence at Melia Hanoi, consistently ranking among the Top 5 5-Star Hotels in Hanoi on TripAdvisor.• Implemented strategies to enhance guest experiences and drive overall satisfaction levels to the best results for a Meliá hotel in the entire company such as a over 107 in QPI and over 70 in NPS.

  • Assistant Operations Manager

    Sept 2017 - Mar 2020

  • Guest Experience Manager

    Jun 2016 - Oct 2017
• 

  JW Marriott

  Mar 2020 - Jan 2022

  Assistant Rooms & Operations Manager

  • Managed operations for dual-property setup with 100+ team members, ensuring luxury service standards.• Achieved Best JW Marriott Hotel recognition for two consecutive years with highest NPS scores.• Developed guest experience enhancements, increasing repeat guest rates by 20%.

• 

  EXchange Hotel Vancouver

  Jan 2022 - Feb 2023

  Hotel Operations Manager

  • Led a team of 100+ employees to ensure smooth daily operations and superior guest service.• Introduced cross-departmental training programs to improve staff adaptability and guest service consistency.• Optimized property management systems, increasing operational efficiency by 15%.• Fostered a culture of innovation and excellence to elevate team performance and guest satisfaction.

• 

  Meliá Hotels International

  Jul 2024 - now

  • Managed a team of 900+ employees, ensuring luxury hospitality standards were met.• Implemented guest feedback strategies leading to a 12% increase in satisfaction scores.• Spearheaded cost-saving initiatives, reducing operational expenses by 10% while maintaining service quality. I had the privilege of serving as a task force hotel manager at ME Cabo in Cabo San Lucas, where I focused on elevating the guest experience and optimizing operational efficiency. Collaborating with an exceptional team, I implemented refined strategies that aligned with luxury hospitality standards. This role not only allowed me to showcase my management expertise but also reinforced my commitment to excellence in delivering unforgettable experiences in a prestigious environment.

  • Hotel Manager

    Oct 2024 - now

  • Resident Hotel Manager

    Feb 2023 - Oct 2024

  • Hotel Manager - Task Force

    Jul 2024 - Sept 2024