Aaron James

Experience

• 

  Pizza Hut Customer Service Centre

  Dec 2011 - Jan 2014

  Customer Service Supervisor

  • Handling higher level enquiries and complaints (Customer Service Centre order errors, hospitality complaints etc.) that a standard Customer Service Representative could not complete • Monitoring Customer Service Representatives work on the order operating floor • Providing “Coaching and Support” to Customer Service Representatives when disciplinary action is needed to be taken • Evaluating Customer Service Representative performance and suitability for promotional positions within the workplace • Completing general duties within the workplace within a “PR” shift(Leave requests, shift swaps and general enquiries)• Checking attendance of staff for rostered shifts and providing follow ups to staff who have not attended their shifts • Handling Customer Service Representative enquiries and authorize docket cancellations and alterations• Liaise between Customer Service Centre and Field (Store) Management • Identify and resolve technical problems at the Customer Service Centre and in stores • Liaise between management and other departments in relation to technical issues identified • Process CSR incidents using prescribed Company and Union disciplinary procedures • Monitor and Tracking errors• Managing your assigned team by constructing a relationship with assigned team member, deliver team incentives and goals, provide a monthly/fortnightly team newsletter to keep team members up to date with Customer Service Centre related issues and events and provide coaching and support to team members when required • Undergo Monitoring duties (Staff appraisals) to monitor staff work ethic and are working to a satisfactory standard • Enforce Company and CSC policies and directives • Manage price confirmer when on Day/Night shift Show less

• 

  Children's Health Queensland Hospital and Health Service

  Jan 2016 - now

  Undergraduate Student in Nursing (USiN)

  Working Under Supervision of the Departments Registered NursesMy job duties include, but are not limited to: • Obtaining Vital Signs from Patients (Blood Pressure, Heart Rate, Respiratory Rate, Oxygen Saturation (Sp02), Temperature)• Assist Medical and Nursing Staff with IV cannulation and Providing Comfort to Patient and Family • General Cleaning and Tidying of Clinical Areas• Routine Faecal and Urine Collection and Analysis • Preparation of rooms (stripping/making beds, restocking and general cleaning of rooms) • Escorting stable patients• Assist Nursing Staff with Admission and Discharge Paperwork and Education • Transporting of blood/pathology, pharmacy to certain wards • Basic Primary and Secondary Patient Assessment Show less

• 

  First Choice Care

  Jan 2016 - now

  Assistant in Nursing (AIN)

  • Provide comfort and support during procedures • Assist with admission/discharge of patients • Routine urine collection • Assist patients with basic hygiene • Assist patients with moving, positioning and transferring • Assist nursing staff with pressure area care• Assist patients at required meal times (non-complex feeding requirements)• Assist in settling patients for sleeping • Preparation of rooms (stripping/making beds, restocking and general cleaning of rooms) • Escorting stable patients • Transport equipment as required by staff • Changing and replacing suction bottles and equipment Show less