
WOI CHEE KEE
Customer Service Consultant (StarHub)

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About me
Mechanical Engineer at Entegris (M) Sdn. Bhd
Education

Universiti Malaysia Perlis
2013 - 2017Bachelor's degree Mechanical Engineering/Mechanical Technology/Technician 3.80 (First Class)Activities and Societies: -UniMAP Chinese Society Club Treasurer -UniMAP Community Service Program EXCO member -Community service program at Gopeng, Perak (2014) -Fire brigade camping activites for 3days -Active member of Archery Club
Experience

Symphony Corporate House Sdn. Bhd
Dec 2010 - May 2011Customer Service Consultant (StarHub)-Administered customer orders, provide appropriate consultation for various products and services. -Managed customer issues and resolve all the complaints effectively.-Monitor calls, analyze customer requirement and problems for the products and services.

Inari Amertron Berhad
Jan 2017 - Jun 2017Internship Trainee-Conduct Internship for a total 6 months at Inari Technology Sdn Bhd.-Joining in new NPI project at Inari (RF testing for Apple phone chips)-study the RF testers set up.-Assistance with checking and assessing the quality of product to confirm that it is fault free and completely ready before proceed to mass production and ship to customer.-Performed PA or FBAR calibrations on the production systems-Verify and inspect the handler/testers errors during the NPI production running.-Operate and troubleshooting on Existech machine (bowl vision system/ tape and reel) and also Hontech machines (Logic IC Test Handler).-Conduct GR&R, Good units testing and macro-gain plot on production testers after buyoff.-Update, compile and share all the important result/data collected before and after NPI production running of each tester.-Supervise and inspect every steps of process flow of unit/device productions to achieve the shipments on time. Show less

Plexus Manufacturing Inc
Oct 2017 - Mar 2021Process Engineer -Mechanical DesignJunior Executive in Process Engineer position with responsible:- Provide design creation, fabrication, and implementation for all mechanical process needed to support the site.- Emphasize the use of mathematical models, CAD tool integration, and engineering theory-based solutions to improve the manufacturing design services required by customer.- Support manufacturing needs for production jigs and fixtures, process redesign/improvement, and equipment design.- Evaluate prototype tooling/ design with process owner to improve the turn-around time.- Create/ complete details designs for jigs & fixtures& new processes.- Engage with tooling vendors for fabrication, qualification and implementation of production jigs & fixtures.-Involve in problem solving & poka yoke design experience.- Manage the intermediate software: Slicing software from transforming 3D design into 3D object through 3D printer.- Troubleshooting/ Improve the 3D printing quality by optimized the printing setting in order to obtain the greatest printing result.- Conduct FDM 3D Printer maintenance and troubleshooting activities to sustain the machine.- Established and managed CAD library and tooling/ document storage platform.- Planned and executed Continuous Improvement project. (Centralized tooling for SMT, wave and router pallets)- Developed / Drive for pallets design and cost standardization plan by reduced cost 25%.- Initiated and coordinated wave pallet cost-saving project by optimized the pallet cost by 20%. Show less

Entegris (M) Sdn. Bhd
Aug 2021 - nowMechanical Engineer1. Led the product development initiative, implementing the manufacturing line for the first gas purification system (GPS) locally, and successfully built and delivered the initial module.2. Collaborated with the Production Cell team to ensure manufacturing readiness for the new product portfolio, driving the successful transition from early development to product release.3. Conducted design reviews, mechanical design calculations, material specifications for UHP gas purifier system requirements, ensuring conformance to global vessel design codes such as ASME and PED.4. Developed Standard Operating Procedures (SOPs), instructional documentation, and specifications for new products - GPS Low Flow.5. Exceeded performance expectations by developing the in-house laser welding process for gas filter, gas diffuser and gas purifier products, resulting in annual cost savings.6. Implemented the drop-in replacement or localization of GPS cabinets and valves, resulting significantly improve lead time and reduce costs.7. Utilized ERP systems (SAP) for Bills of Materials, process routings, new part numbers creation, Engineering Change Requests (ECRs), and other support documentation.8. Experienced computational fluid dynamics (CFD) analysis for flow simulations of gas micro-contamination products. Show less
Licenses & Certifications
- View certificate

Critical Thinking and Problem Solving
LinkedInJun 2023 - View certificate

Learning Microsoft Project
LinkedInMar 2022 - View certificate

Learning Minitab (2016)
LinkedInDec 2022
Honors & Awards
- Awarded to WOI CHEE KEEFirst Class Honour with CGPA 3.80 - Oct 2017
Languages
- enEnglish
- chChinese
- maMalay
- hoHokkien
- caCantonese
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