Yatin Sharma

Experience

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  Accenture in India

  Mar 2020 - Sept 2022

  Technical Client Advocate

  • Analyzing data from utilization and ticket monitoring tools, alongside using ITIL methodologies like Capacity management, problem management and availability management to ensure services that the customers (mostly medium to big scale companies) buy from Verizon are of top quality and customer get the best bang out of their buck.• Using CCNA and networking skills to do initial troubleshooting and/or detect any underlying SPOFs and finding measures to eliminate or avoid them.• Working in collaboration to other teams in Verizon to get updates for the customer on incidents/tickets. Also, finding any issues that are repeating themselves regularly and finding a permanent fix for them.• Making reports that inform customers on capacity, problem and service assurance aspects of the networks that they buy from Verizon and providing my analysis on these aspects, adding value to the services and ensuring proper health of the same, meanwhile generating revenue for Verizon if possible.• Bringing forward ideas involving any existing or new technologies available to improve the inter and intra team processes. Show less

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  Hewlett Packard Enterprise

  Oct 2022 - May 2023

  T2 NOC Engineer

  • Provide on call support, both inbound and outbound along with email support where we used to directly deal with stakeholders of McDonalds USA supporting over 14,000 stores in USA.• Major responsibilities included maintaining high uptime of network at these stores by performing L1 troubleshooting on the network which was provided by HPE Aruba.• The networks we supported included controllers/gateways, switches and access points.• Variety of topologies at these different stores were documented and monitored and supported as required which included High Availability sites while ensuring reliability and high uptime.• The process also included replacement of these devices and getting them set-up under a defined SLA ensuring store’s business doesn’t get impacted.• Also worked with several ISPs to maintain internet connectivity at the store as majority of the business at the store relied on it.• Using tools like Service Now for documenting the tickets/incidents and other proprietary tools from Aruba to make sure the network at each of these stores complies with the SLA. Show less

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  Telstra

  May 2023 - now

  Capacity Analyst

  • Analysing data from utilization tools like SolarWinds and eHealth, alongside using ITIL methodologies of Capacity management to ensure services that the customers (includes Australian Governed Accounts and some private Australian Firms which are medium to large scale) buy from Verizon are of top quality and customer get the best bang out of their buck.• Working in collaboration to other teams in service management to get updates for the customer on incidents/tickets. Also, finding any issues that are repeating themselves regularly and finding a permanent fix for them.• Making reports that inform customers on capacity aspects of their networks that they buy from Telstra and providing my analysis on these aspects, adding value to the services and ensuring proper health of the same, meanwhile generating revenue for Telstra if possible.• Bringing forward ideas involving any existing or new technologies available to improve the inter and intra team processes.• Also, adding value to the process by introducing new methods and ways to improve the existing reporting process by using automation and MS-Excel macros Show less