Edd Jones

Experience

• 

  Tompkins Cortland Community College

  Aug 2006 - Dec 2007

  Resident Assistant

  ● Supervised floor of college students and enforced policies and rules as necessary while maintaining rapport with students; informed students of violations and filed proper paperwork for violations ● Performed overnight duty with security several times per month to enforce policies on campus-wide scale; called police when necessary and worked with them when in attendance● Organized one program per month for student body, including entertainment, community service, charity, or improving residential life Show less

• 

  U.S. Department of Education

  Jun 2007 - Aug 2008

  Tutor-Counselor

  ● Tutored and served as role model and authority figure to high school adolescents for six week intensive live-in summer school program● Maintained rigid schedule for groups of 50+ teenagers while maintaining consistent supervision● Counseled teens regarding problems in school, social, and home life● Supervised group of ten teens to ensure proper studying and homework habits● Participated in week-long live-in training seminar involving several leadership workshops

• 

  Big Kids Productions

  Jan 2009 - Apr 2009

  Graphic Artist and Assistant Director

  ● Design ads, banners, and posters to be printed and put into the press or hung at the 2009 Great American Family Expo.

• 

  Xerox

  Sept 2010 - Jun 2013

  Graphic and Forms Designer

  ● Maintained digital copies of forms used in UHS Hospitals, drafted new forms, and designed business cards or client requests as needed; maintained rigorous format when designing● Worked through proofing process with customers to ensure final product meets their needs; guided customers through necessary processes to approve new forms● Worked quickly and efficiently to multitask several projects to get them to multiple clients in timely fashion● Designer for Forms Committee and Medical Records Committee; member of Lean Six Sigma Forms Process Team Show less

• 

  Binghamton Mets

  Apr 2011 - Aug 2011

  Camera Operator

  ● Operated a camera for the main display, and occasionally ran advertisement on the left field message center.

• 

  United Health Services

  Jul 2013 - Dec 2019

  Health Information Analyst

  ● Maintain and draft digital copies of forms used in UHS Hospitals● Work through proofing process with customers to ensure final product meets their needs● Implement and effectively maintain new approval processes● Work quickly and efficiently to multitask several projects to get them to multiple clients in timely fashion● Designer for Forms Committee Medical Records Committee, and Print Shop; member of Lean Six Sigma Forms Process Team● Sort expired documents and patient charts in Index Correction Utility● Retrieve information in HPF Workstation; maintain upkeep in virtual HPF servers● Insert patient charts into queues and distribute usernames for reviews Show less

• 

  Empyrean

  Sept 2019 - Sept 2021

  Business Systems Analyst

  As a Business Systems Analyst, I am accountable for completing systems development, quality assurance, and day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients. I am responsible for ensuring that all work delivered to the client is configured accurately per the system requirements. Primary Responsibilities: • Perform data and file processing for ongoing activities and assist with resolution of participant issues including the timely and complete close out of participant cases• Create and maintain complete and accurate Processing Guides for all assigned deliverables• Research and analyze issues and cases (using SQL, Excel, etc…) putting in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issues• Respond to day to day client and/or vendor inquiries and communications• Work closely with the Shared Services teams (COBRA, FSA, Service Center) to deliver quality results of ancillary services• Leverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clients• Analyze and understand system requirements for the execution of implementation and ongoing work • Work with Implementation and System Managers to configure core system platform to meet plan design specifications• Document details of configuration steps for future reference • Create, execute, and maintain accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testing• Work with managers and client teams to coordinate provision migrations for aligned clients• Build trusted client partnerships• Protect client’s personal data• Adhere to Empyrean’s policies and procedures Show less

• 

  WEX Benefits

  Sept 2021 - now

  Systems Analyst 2

  Application Development Production Support for COBRA• Responsible for supporting Wex Health Business Services that are delivered by the system. • Work with development code and data structures in an Agile-rich environment.• Document and maintain the steps needed to deliver ticket resolution. • Collaborate with other Support Engineers to ensure that Business Service request tickets and incident tickets are resolved or routed to the appropriate team for additional research or resolution.• Assess problems in a timely manner.• Switch contexts quickly and hand over requests in an efficient and timely manner.• Troubleshoot customer problems.• Develop Trouble Shooting Guides and documentation.• Provide training to new team members as required.• Provide ongoing communication to both Technical Services and Production Operations teams via Support Requests.• Document Fix Requests for incidents requiring system changes (system, configuration and code).• Write procedural documentation for resolution of standard service requests.• Perform other related duties as assigned.• Ensure communication to Business Services Support Manager regarding incidents that impact the Partner.• Perform database analysis, in SQL Server Management• Effectively and calmly operate within a complex and changing environment.• Interface well with Professional Service staff and other non-technical members of the organization.• Create technical documentation and share knowledge with others through training delivery and mentoring.• Work with Carrier Files (834 and XML format) in order to ensure proper format is coming in, going out, and being loaded into the system. Show less