Deborah Conklin

Experience

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  Textron

  Jan 1985 - Jan 1992

  Reliablility and Maintainability Engineer

  Maintained and updated computerized engine history database on commercial and military-turbine engine programs. Analyzed engine life cycles, and reported reliability trends

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  Ultra Electronics - DNE Technologies

  Feb 1998 - Dec 2003

  Senior Quality Engineer

  Directed quality assurance and quality control (QA/AC). Ensured compliance with contract requirements for aviation and telecommunication electronics. Coordinated with internal departments and resolved contract, cost, quality, product and data issues. Strengthened partner relationships—and simultaneously achieved better quality—by reducing number of vendors and tracking performance with vendor scorecards. • Reduced scrap 5% by collecting key data and developing statistical-process program, which resolved manufacturing issues, improved quality and reduced inspection costs.• Created process-improvement team that decreased circuit-board rework by 15%. Show less

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  United Airlines

  Oct 2004 - Oct 2008

  Collaborates with cross-functional teams that search worldwide aviation sector for new business opportunities for United Services Division of UAL. Manages reviews of customer contracts. Resolves P&L discrepancies with internal customers including sales, engineering and product line managers. Finds opportunities to recover unbilled revenue caused by misinterpretation of contract language, and then negotiates with sales team to correctly interpret contracts.• Developed pricing models for new business opportunities that resulted in 15% revenue growth for division in 2007.• Created process for analyzing P&L that simultaneously improved margin reporting and recovered additional $15 million in Maintenance-Repair (MRO) revenues. Corrected misinterpretations of contract language and opened opportunities to recover revenue that had not been invoiced. • Reduced turnaround time on customer invoicing from 30 days to 20—and reduced RFP turn time from 20 days to 15—by mapping value streams of processes. Applied root cause analysis, took corrective action and implemented new process maps. Show less Analyzed strengths, weaknesses, opportunities and threats (SWOT) for aircraft maintenance industry. Focused on market, competitor and customer analysis. Developed project schedules. Defined operational and financial targets, key deliverables and milestones. Wrote progress and performance reports. Advised business units on execution of business plan. Reported monthly to headquarters on business implementation initiatives. • Researched and analyzed MRO industry and possible business opportunities for United Services. Presented recommendations to executives on short and long term positioning of United Services.• Collaborated and co-managed initiatives that saved $200 million over two years. Identified technology requirements and implemented LEAN methodologies, which reduced turn time and increased capacity. Created new monthly and quarterly reports that kept project initiatives and personnel on track. • Conducted labor-resource analysis that contributed to $178 million cost reduction in 2005 and 2006. Determined optimum headcount and quantified benefits of LEAN manufacturing.•Assisted in the development of Sales Forecasting for both the Sales and Line Maintenance Teams, resulting in enhanced strategic planning, resource optimization, and improved decision-making processes. Show less

  • Specialist, Sales & Marketing Analysis

    Jul 2006 - Oct 2008

  • Strategy Analyst

    Oct 2004 - Jul 2006
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  Chestnut Street Investments International, LLC

  Nov 2011 - Jul 2014

  Marketing Consultant

  • Conducted market research relating to data for customer acquisition within the energy sector.• Developing marketing presentations on business opportunities for potential investors regarding various industry startups.

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  McKesson Relay Health (Amerit Consulting)

  Jul 2014 - Oct 2014

  Business Analyst - Operation and Reporting, Contractor

  • Produced weekly and monthly reports for implementation and operation services teams. • Documentation of report processes and requirement, assisting in optimization of standard reporting through automation and process improvement.• Adhoc Reporting - Data analysis to determine the schedule to deactivate products at end of life.

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  McKesson Specialty Health (Amerit Consulting)

  Nov 2014 - Mar 2017

  Membership Services Specialist, Contractor

  • Validation of new membership for licensing, manufacturer, and Onmark data and application requirements.• Auditing of Customer contracts to insure contract implementation and renewal data. • Writing standard operation procedures for the GPO Membership Team.

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  The Linux Foundation

  Mar 2018 - Aug 2018

  Operations Analyst, Contractor

  • Orchestrated membership operational support by tracking and processing new and renewal memberships in Salesforce, maintaining highest levels of data accuracy and adherence to organizational standards.• Streamlined non-standard payment and discount request coordination with accounting and LF Salesforce team, ensuring smooth financial operations.• Led monthly meetings to apprise Open Network Foundation Leadership of membership status and ongoing initiatives.• Preparing and executing quotes to cash for nonstandard contracts. Show less

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  Allspring Global Investments (formerly Wells Fargo Asset Management)

  Mar 2019 - Dec 2021

  Operations Analyst

  • Led and participated in diverse ad hoc projects and process enhancements, collaborating with cross-functional teams to define and align business requirements.• Collaborated with accounting, IT, and portfolio management teams, reviewing raw pricing data from vendors, and generating reports detailing end-of-day price variances for U.S. and International securities.• Designed and documented streamlined end-of-day pricing processes, enhancing operational efficiency, and contributing to effective training methodologies. Show less

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  New Relic, Inc.

  Jan 2022 - Jun 2023

  Senior Sales Operations Analyst - Alliances and Channels

  • Spearheaded formulation and execution of channel operations strategies to align with New Relic partner program goals, resulting in enhanced partner engagement and revenue growth.• Evaluated and endorsed new partners' access to portal, adhering to New Relic's policies and criteria, streamlining onboarding process.• Championed maintenance, troubleshot, and managed content of partner and learning portals, collaborating with global enablement team for efficient knowledge dissemination.• Oversaw support, monitoring, and coordination of deal registrations, rebate incentives, and NDAs, and ensuring compliance with New Relic's service-level agreements.• Devised process instructions for onboarding of support team, partner development managers, and consultants, optimizing channel partner operation efficiency.• Implemented data cleansing strategies on Salesforce and IMPartner applications, eliminating duplicates and standardizing data to elevate data analysis and overall performance.• Facilitated onboarding of new partner development managers and channel partners, integrating with partner portal's content.• Support of GEO Leaders by managing territories, update of yearly accounts, making necessary account owner changes upon the onboarding of new Partner Development Managers which improved overall territory performance.• Revamped intranet channel page, ensuring it was up to date with training, processes, and communication documents for channel partners. Show less

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  Live Ramp (vis Tekwissen)

  Jan 2024 - Jun 2024

  Revenue Operations Consultant

  • Applied logic and reasoning to interpret and adhere to complex booking guidelines within contracts.• Worked with Deal Desk in Interpreting custom legal agreements to ensure accurate implementation and compliance. • Managed monthly close process related to revenue. Ensuring the timely review and finalization of end-of-quarter deals in Salesforce against contracts. • Efficiently completed Pricing Calculators by extracting pertinent contract data for system of record uploads. • UAT Testing for new business rules and synchronization of discounts within Salesforce and Pricing Calculator, confirming proper compliance with revenue recognition rules and guidelines. Show less

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  SentinelOne

  Mar 2025 - now

  Sales Operations Analyst - Partner