Philip Thomas

Experience

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  Mphasis

  Jul 2003 - Feb 2007

  Senior Customer Service

  An HP CompanyTarget Markets: - EMEA – UK and US Clients: - Citibank & Capitol One Bank Banking & Financial Services Domain: - Customer Relations, Collections, Fraud and Recoveries etc.Job Responsibilities:- Extensive research and worked in various departments to gain knowledge on Credit Cards Full Life Cycle. E.g. Application Status, Card Issuing Status Quo, Balance Transfers Options, Emergency Fund Release, Payment Options and recoveries settlements. Awareness of Lending Verticals - Credit Card, Charged Off Cards. Facilitated Credit Card Collection - Early & Late Stage Inbound / Outbound Collections, Charge offs & Skip Trace Techniques and mastered Back Office Support Capabilities. Awareness of forecasting, revenue maximization by speeding collection and recoveries. Awareness of optimum utilization of staff and technology infrastructure. Process Management & P&L accountability  Ensuring compliance towards ISO 9001:2000 and ISMS standards. Client Relationship and Account Management are key deliverables. Effectively facilitated implement rewards/recognition, appraisal & Incentive programs. Support Learning and development initiatives, coaching and counselling. Sales & Online Payment Service Projects across Voice, Non-Voice & Chat capabilities. Core expertise includes Operations Excellence, Data analysis and Customer Relationship Management. Show less

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  Www.regalaqua.weebly.com

  Jan 2007 - Jun 2015

  Co Founder

  Quenching Thirst...! Every Drop of Drinking Water Counts....

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  McAfee

  Feb 2007 - May 2010

  The Largest Dedicated IT Security Company World-Wide – An Intel Corporation Company.Small, Mid-Market and Large EnterpriseTarget Markets: EMEA, US, UK, and SEA (Singapore)Job Responsibilities:- Develop New Business for the company and expanding the current Install base pipeline. Managing Territories, Accounts and Sales Pipelines (Quotas, Forecasts and Orders) Prime focus - Working with channel partners for smooth closure of deals. Collaborate with Channel and Sales Teams World-Wide to negotiate on pricing. Facilitated Campaign Oriented Activities with Resellers and Distributors worldwide. Determine a blend of time management activities to be done for the different Accounts Convert raw data into a sorted file to be loaded for work. Worked extensively with Marketing Team to channelize survey campaigns to the right market. Prime liaison in terms of rolling reporting for the various teams like ICAM and others. Responsible for coordination with Partners, Sales Engineers to have webcasts & close business deals. Show less

  • Channel Account Manager - SEA Mid Market

    Feb 2007 - May 2010

  • Specialist - New Business Acquisition

    Feb 2007 - May 2010
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  Aryaka Networks India Private Limited

  Jun 2010 - Nov 2011

  Account Manager

  World’s First Cloud Based Application Acceleration and WAN Optimization Solution.Markets: EMEA – UK, US, INDIA and others in pipeline. Manages and retains revenue for a territory's install base of accounts for the global sales team. Runs it like an autonomous business. Owns complete end-to-end Sales cycle for Consulting and Account Management. Manages implementation of services and ensures 100% utilization of contracted services (project management, credit requests, invoice reviews, monitor usage, etc.)  Maintains a strong level of proficiency in all products, including the target buyer, product positioning, major benefits and features and the skills to communicate the relationship of those benefits with real customer problems, using phone & email. Keeps professionally current and well informed with respect to trends, changes, issues, and events within the industry. Create and deliver reports that details service usage, summarize professional services delivered, highlight new platform components and identify next steps for the named accounts. Generates demand for additional products and services within the install base of customers and grows the existing revenue base by at least 25%. Key point of contact and as a liaison between the customer and the various departments within the company. Supporting and facilitating the entire sales team in terms of Metric reporting and Forecasting Revenue of the company. Striking partnership deals with competent channel partners to grow the company business in different mid-markets space like APAC, SEA, EMEA and others. Show less

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  MetricStream

  Mar 2012 - Dec 2013

  Assistant Manager - International Inside Sales Team

  MetricStream - Market Leader in Enterprise-Wide GRC & Quality Management Solutions for leading Global Corporations.o Strategic Partners Alliance - NASDAQ-OMX & TCS to help companies manage their GRC and Quality Management processes effectively.o Backed by Kleiner-Perkins and was ranked as a "leader" by Forrester in its report on GRC Platforms.Facilitating and helping organizations understand and improve Governance, Risk, and Compliance (GRC) strategies, processes, and technologies that deliver business agility, efficiency, and effectiveness.GRC - (Governance, Risk & Compliance) & Quality Management Solutions• Quality Management• Risk Management• NCM & CAPA Management• Document Management• SOX Compliance• Audit Management• Supplier Quality• IT Audits and Compliance• Internal Audits Show less

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  Believers Church Medical College Hospital

  Jul 2015 - now

  Project Development Manager

  A New Blueprint for Health Care & A Whole New Paradigm in Patient Care.Believers Church Medical College Hospital provides quality healthcare to all, using appropriate technology, driven by Biblical values and motivated by the love of Christ.