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Matthew T.

Matthew T.

Assistant Store Manager

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location of Matthew T.Flint, Michigan, United States

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  • Timeline

  • About me

    Desktop Support Specialist Senior - UM Michigan Medicine

  • Education

    • University of Michigan-Flint

      2024 -
      Bachelor of Business Administration Business Administration and Management, General

    • Lansing Community College

      2021 - 2023
      Associate Computer Support Specialist

      Computer support specialists install, modify and make minor repairs to computer hardware andsoftware systems and provide technical assistance and training to system users. They install orassist service personnel in installation of hardware and peripheral components, such asmonitors, keyboards, printers, and disk drives on user's premises, following design orinstallation specifications. They may also load software packages into the computer; instructusers in use of equipment,… Show more Computer support specialists install, modify and make minor repairs to computer hardware andsoftware systems and provide technical assistance and training to system users. They install orassist service personnel in installation of hardware and peripheral components, such asmonitors, keyboards, printers, and disk drives on user's premises, following design orinstallation specifications. They may also load software packages into the computer; instructusers in use of equipment, software, and manuals; answer clients' inquiries concerning thesystems operation; and diagnose system hardware, software, and operator problems. Studentscompleting this curriculum may also be eligible to apply for certificates of completion inMicrosoft Office Specialist (0841) and Computer Technology Basics (0844). Show less

  • Experience

    • Speedway LLC

      Apr 2019 - Jul 2019
      Assistant Store Manager

      Upheld the responsibilities of a customer service representative.Oversaw employee tasks and directed them when necessaryCompleted the check in process of vendorsProcessed back office paperwork for corporateUpheld corporate policy of safety and customer satisfaction

    • KEARSLEY COMMUNITY SCHOOL DISTRICT

      Jul 2019 - Oct 2021
      Technology Support Specialist

      Maintained technology in two elementary buildings (K-3)Repaired Chromebooks when necessaryInteracted with students, parents, faculty, and administratorsTroubleshoot networking, peripherals, hardware, and software issues dailyAssisted parents with troubleshooting over the phone via a technology help desk lineSupported use of standardized testing software such as WIDA, STAR, and the M-STEPAssisted in piloting district programs, and proceduresAided in the transition to a 1 to 1 district Maintained accurate and up to date inventory records Show less

    • Fenton Area Public Schools

      Oct 2021 - Dec 2023
      IT Support Specialist

      • Oversee the implementation of district technology as directed by Technology Director• Work with all students and staff in the use of district computers, related equipment, andapplications.• Assists in training district personnel in the use of district computer equipment and applications.• Maintains an attractive, orderly work environment.• Maintains district computers using technical knowledge and appropriate troubleshootingtechniques.• Prepares for software deployments by installing software and/or preparing systems for use.• Maintains a current knowledge of personal computer operating systems, equipment utilization, andapplication software releases/upgrades.• Responds to Help Desk job ticket requests. Assists and trains users on troubleshootingprocedures.• Promotes manufacturer and district policy on software copyright laws, district’s Acceptable UsePolicy, and ethical use procedures.• Assist Technology Director in maintaining a district computer hardware inventory as needed.• Attends periodic planning and program evaluation meetings, as well as regular TechnologyDepartment meetings.• Participates in technical training and staff development activities. Show less

    • Michigan Medicine

      Dec 2023 - now
      Desktop Support Specialist Senior

  • Licenses & Certifications