Miran Markarov

Experience

• 

  Rentals

  May 2012 - Sept 2012

  Real Estate Agent

   Researched market Created proposal templates for customers based on the available apartments Led negotiations with individual and corporate customers Drafted contracts to make deals

• 

  Seven Levels Entertainment

  Mar 2014 - Feb 2016

  Transcriber

  Making transcriptions for Google Voice search project

• 

  Embassy of the Republic of Armenia in the Russian Federation

  Apr 2015 - May 2015

  Referent

   Participated in various cultural events Reported about cultural and political events to the upper leadership Translated newsletter and news articles in English, Russian, Armenian

• 

  "Translation Centre of the Ministry of Justice of the Republic of Armenia"​ SNCO

  Feb 2016 - Oct 2019

   Translated legal documents (law, decree, decisions) Created vocabulary guides Proofread translations (Armenia, Russian) Researched domain to relay source accurately

  • Leading Translator

    Feb 2016 - Oct 2019

  • Junior Translator

    Feb 2016 - Oct 2019
• 

  Global Services Provider

  Apr 2018 - Nov 2020

  Song Lyrics Transcriber

   Worked on songs in their native speaker fluency language Ensured that deliverables are aligned verbatim with audio Transcribed in compliance with style guides Performed overall linguistic quality checking across transcriptions Attended weekly and/or monthly linguistic calls, if requested, with the content validator to discuss the projects

• 

  The Search Group (TSG)

  Sept 2018 - Nov 2020

  Freelance researcher

   Conducted investigation on companies and their representatives Created detailed reports according to the guidelines Collected and compiled data from various publicly accessible information databases

• 

  Bolt

  Oct 2019 - Oct 2020

  Customer Support at Bolt

   Handled Email backlog of customer inquiries Developed internal procedures Conducted knowledge transfer sessions for cross-functional teams

• 

  ServiceTitan Armenia

  Nov 2020 - now

   Collected and elicited customer feedback to drive product improvements, creating story tickets and bug tickets for Product and Engineering teams Conducted technical troubleshooting and triaged bug tickets, ensuring timely resolution of customer issues Participated in customer interviews and round tables during product discovery, contributing to planning and grooming phases Fixed complex data issues via SQL on customer accounts, ensuring data integrity and customer satisfaction Documented product's expected behavior and created training materials for cross-functional teams and conducted knowledge transfer sessions on SQL, DSL and API testing Pulled statistical data and created reports for the product team, providing insights for product enhancements Tested early beta features to catch possible cross-functional gaps to prevent major/blockers for upcoming releases Collaborated with product marketing teams to clarify product functionality and propose value-added features, ensuring accurate alignment with marketing campaigns. Show less

  • Supervisor of Technical Solutions

    Aug 2024 - now

  • Senior Technical Solutions Specialist - Financials

    Mar 2023 - Aug 2024

  • Technical Solutions Specialist - Financials

    Mar 2022 - Mar 2023

  • Customer Support Advocate II

    Sept 2021 - Mar 2022

  • Customer Support Advocate

    Nov 2020 - Sept 2021