Experience

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  Etisalat

  May 2012 - May 2015

  Training delivery, design and development.Delivered “right on time” trainings to identified staff through mini-classes.Coordinated and scheduled training sessions with fellow trainers.Provided training to new and old employees and internal/external clients on technical issues.Created and taught training classes for various technical and soft skills.Conducted training classes for adults ranging from 8-30 trainees.Presented training programs two to three times a week to old employees.Research and analyse skills to identify training needs necessary for success in the companyIdentified and presented solutions to management to improve operations in various departments through targeted training.Conducted assessments once a week to ensure success of training, adjusting methods if needed. Show less Enlightened and educated new customers on new products and initiatives within the EMTSAttended to both Hausa and English speaking customersBridge between Hausa speaking customers and English speaking back office escalation team.Made outbound calls to educate Hausa speaking customers on products and services.Attended to and resolved customer queries promptly and courteously at all times.Routed customer issues to relevant units using defined escalation channels.Documented/captured all customer interactions using approved software and escalated unresolved issues to the team leader, contact centre operations as required.Adhered to assigned shift slots, ensuring availability through the shift period.Took action on feedback received, and ensured continuous improvement on performanceAttended team meetings and trainings as requiredExecuted peer-evaluation on by-weekly basis as requiredCross-sold and upsold products and services to customers via NBACompensated the customers using the Compensation portal appropriatelyEscalated all cases of refund to team leaderNotified team leaders of all downtime that are customer and revenue impactingPerformed any other duties by the team leader, contact centre operations.Occasional delegate of authority (DOA)Coached and Mentored new employees through the budding system.Assisting in the administration of company policy and HR proceduresDealing with employee grievances, reporting complaints to senior managers.General Admin duties; regularly making and answering phone calls, sending out emails to staff Show less

  • Corporate Trainer

    May 2013 - May 2015

  • Analyst Customer Care Executive

    May 2012 - May 2015
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  Freelance translator and guide

  Jan 2015 - Jan 2017

  Freelance translator

  Mentoring and Training of inexperienced translators. Provide speedy and quality translations, subtitling, transcription, proofreading, editing, content writing, typing, voice-over, dubbing, C. D writing, screenplay and script writing services to KANNYWOOD and Private Organisations like ASFAM investments and Q-Films.

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  Pinch n' dash

  Mar 2017 - Jan 2018

  •Coaching , mentoring and training of SMEs especially those owned by women and youth on strategic planning, management & governance, financial management, raising finance, sales & marketing, operational competitiveness & innovation, human resource management among other things. •Business management training from illiterate micro entrepreneurs to growth oriented small and medium scale entrepreneurs. •Media based enterprise development coaching. •We offer entrepreneurs training, consulting, marketing support, business information, access to technology, advocacy, business linkage, infrastructure development and other non-financial services. •We help businesses become more profitable by assisting them in •Developing and producing quality products effectively •Accessing higher value markets •Managing their business efficiently •Generally improving and developing their business •Offering entrepreneurs training, consulting, marketing support, business information, access to technology, advocacy, business linkage, infrastructure development and other non-financial services. We Collaborated with SEMAFACE GLOBAL SOLUTIONS for a consultancy job for MAFITA on technical specifications and procurement of equipment. •Responsibility under this project include: •Developing and producing quality products effectively •Accessing higher value markets •Managing their business efficiently •Generally improving and developing their business •Supervision of field officers• Collation of market intelligence report •Consolidation of reports from all team leads for submission to MAFITA •Pricing and raising quotations of training materials Show less •Make major corporate decisions. •Manage overall operations and resources of the company. •Hire staff.•Training and coaching of new staff. •Design, development and delivery of refresher trainings for old staff. •Create and facilitate training classes for various technical and soft skills to both new and old staff. •Facilitate train the trainer sessions. •Processing, manufacture, distribution and sale of food products •Business development service provider •Publicize and promote the company and its products •Determine and communicate the organisation’s strategic direction •Provide proper resources •Develop and ensure the application of the values of the company •Oversee and deliver the company’s performance Show less

  • Position: Trainer, Mentor and Business Development Service Provider

    Mar 2017 - Jan 2018

  • Human Resources Officer

    Mar 2017 - Jan 2018
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  Seamface nig. ltd.

  Oct 2017 - Feb 2018

  Consultancy for mafita on technical specifications for equipment and tools.

  Team leadSupervision of field officersCollation of market intelligence reportConsolidation of reports from all team leads for submission to MAFITAPricing and raising quotations of training materials

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  Pinch n' dash

  Mar 2018 - now

  Founder - chief executive officer

  Key Responsibilities:Strategic Leadership:Develop and implement the company’s vision, mission, and overall direction.Establish long-term goals and strategies to achieve sustainable growth and market leadership.Product Development:Innovate and expand the product line from 1 to 15 unique tea blends and herbal infusions.Ensure high standards of quality and compliance with regulatory requirements, including NAFDAC registration.Operations Management:Oversee the acquisition and utilization of machinery to increase production capacity.Optimize supply chain processes to maintain the quality and sustainability of sourced ingredients.Marketing and Sales:Lead marketing campaigns to increase brand awareness and market reach.Develop strategic partnerships and collaborations to enhance business growth.Financial Management:Manage financial planning, budgeting, and capital investments.Secure funding and investment opportunities to support business expansion.Community and Sustainability Initiatives:Support local farmers through fair trade practices and sustainable farming methods.Engage in community empowerment projects and promote inclusive growth.Recognition and Achievements:Achieved selection as one of 15 businesses out of 5730 by Google Hustle Academy.Featured by ImpactHER for dedication to promoting health and wellness.Registered with CAC, Federal Ministry of Science and Technology, and Federal Ministry of Trade and Investment. Show less

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  Seamface global ventures ltd

  Jan 2019 - Aug 2019

  Human resources officer

  • Support the development and implementation of HR initiatives and systems• Provide counselling on policies and procedures• involved in recruitment by preparing job descriptions, posting ads and managing the hiring process• Create and implement effective on boarding plans• Develop training and development programs• Assist in performance management processes• Support the management of disciplinary and grievance issues• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements• Review employment and working conditions to ensure legal compliance Show less

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  Nsia kano diagnostic centre

  Aug 2019 - May 2021

  Human resource manager. human resource business partner

  JOB SUMMARYThe Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.SUPERVISORY RESPONSIBILITIESRecruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department.Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy. DUTIES/ RESPONSIBILITIESPartner with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.Analyze trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.Create learning and development programs and initiatives that provide internal development opportunities for employees.Oversee employee disciplinary meetings, terminations, and investigations.Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.Performs other duties as assigned. Show less

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  Earthpoint development services ltd

  Apr 2021 - May 2023

  Head human resources department
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  Yalota consult limited

  Mar 2023 - now

  Chief executive officer

  1. Strategic Leadership:Define and implement the company’s vision, mission, and strategic goals.Oversee business development, ensuring growth and sustainability.2. Client Relations & Project Management:Develop and maintain relationships with key clients, providing HR consulting services.Manage projects from initial consultation to execution, ensuring timely and quality delivery.3. Service Development:Design and launch HR solutions including recruitment services, onboarding programs, and staff training initiatives.Create customized HR policies and standard operating procedures (SOPs) for clients.4. Team Leadership & Development:Recruit and manage a team of HR professionals and consultants.Provide ongoing training and professional development to ensure top-quality service delivery.5. Business Operations & Growth:Manage financial performance, budgeting, and revenue growth strategies.Oversee day-to-day operations and streamline internal processes for efficiency.Google Hustle Academy Alumna: Gained digital marketing and business growth insights which were applied to streamline Yalota Consult's operations and client services.Expansion of Services: Expanded Yalota Consult's offerings to include specialized STEM education training and workshops, increasing the company's market reach. Show less

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  Kabara community development initiative

  Jul 2023 - Mar 2024

  Streamlining and managing daily operational activities of the school and its team of instructors in Kano. All the Admin that is required for running the school. • Focal contact point for parents, establishing HR, and security protocols for the operations within the school. Student assessment and report provision. • Creating a working and accountability structure for work schedules, student enrolment and payment • Leading on instructors’ employment process, setting up HR evaluation processes. • Content development: Structure and verify training process and teaching content for students. Managing and documenting ongoing content catalogue from the instructors’ end. • Create and monitor timetable operations • Create monthly, quarterly and yearly targets • Create a revenue model that reflects the current operations and future projections for robotics classes in Kano • Manage the Kano staff and set up official working model (log ins, appraisals) • Collaborating with local community and stakeholders to build strong relationships and maintain strong network and influence for Kabara • Conducting staff meetings to discuss goals and objectives, and issues regarding student discipline or staff relationships • Using data to track student performance and produce reports • Ensure compliance with all relevant laws, regulations, and policies, including those related to health and safety, student welfare, and equal opportunities. • Manage the school's budget and resources, ensuring that they are used effectively and efficiently to support student learning and achievement. • Promote a culture of innovation, inquiry, collaboration and disciplinary actions among students and staff, fostering a love of learning and a commitment to continuous improvement. • Liaising with partners (STEM Mets) for joint activities (Robotics camp) Show less

  • Head Teacher/ Principal

    Jul 2023 - Mar 2024

  • Head Teacher/ Principal

    Jul 2023 - Mar 2024
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  Impacther

  Oct 2024 - now

  Mentor

  Mentoring women entrepreneurs in their professional development by providing guidance, resources, and support. Facilitating discussions around business strategies, leadership, and personal growth to foster a collaborative learning environment.