Experience

• 

  Travelers aid society of metropolitan detroit

  Feb 2007 - Sept 2007

  Housing specialist

  Performed housing inspections for exiting, existing, and future homes to be used in programs using HUD HousingQuality Standards Performed intake and assessment for emergency walk-in clients to assist with immediate needs (State Identification,Transportation, Emergency Shelter, etc) and organized client information into MHMIS databaseServed as a liaison between agency and property owners to inform them of repair orders and cancellation of rentalpayments

• 

  Guiding light sober living

  Feb 2008 - Mar 2009

  Data entry specialist/office manager

  Performed intake for all new clients as well as maintained up to date information on current and discharged clientsAssisted with daily functions needed to keep office running effectively (scheduling appointments, mail distribution,answering phones, maintaining office supplies, etc)Worked collaboratively with counselors to input client information into external database

• 

  Demmer corp.

  Nov 2009 - Oct 2011

  Packaging clerk

  Safely and efficiently packed materials and parts for shipment to customersWorked closely with other team members to ensure parts were up to quality standards before shipmentTracked daily inventory of parts needed for shipment and secured them to meet daily and weekly quotas

• 

  Lansing community college

  Jan 2013 - Sept 2014

  Computer lab tech

  Help students with general technology questions with the Internet, email systems, printing, launching applications, saving work, Microsoft Office Suite questions, etc.Assisting students in all LCC electronic processes such as admissions, registration, myLCC portal, student e-mail, technology user id, course management system, etc.General lab maintenance such as changing/adding printer toner and paper, distributing printouts, adding print values to student print accounts, and general lab tidiness/cleanliness. Show less

• 

  Ingham county

  Sept 2016 - now

  The Court Systems Business Analyst oversees and manages the Court Systems (CS) software for Ingham County. This position provides analytical support and data reporting and develops protocols and curriculum to ensure efficient business operations and use of the system.Essential FunctionsMeets with County staff and/or representatives of outside firms to identify and assess the tasks to be automated or the processes to be enhanced. Meets with end-users to discuss detail regarding the flow of information through specific departments in the County. Analyzes data flow and makes recommendations for automating specific activities to collect and report on data. Installs software upgrades for applications in designated areas, includes applying in-house customization and reports, compiling the system, and testing the system. Devises sample input data used to test the programs. Tests programs until the intended format is achieved. Assists vendors with software and hardware installations as needed. Installs interim corrections to software as needed. Designs, configures, manages, and maintains the assigned applications and database systems, and oversees integrations into the County’s website to ensure maximum availability, integrity, and security.Works under the direction of the CIO to develop applications and ensure projects are completed within budget and on-time.Complies with an established documented county application development standard and methodology to ensure consistency and integration.Contributes in the planning, leadership, and direction regarding the CS environment.Provides telephone support to users and ITD technicians encountering problems or with questions about an assigned application. Coordinates software implementations, schedules, and trains staff on use of software, and monitors status of operations. Conducts one on one and small group training. Show less Troubleshoot, repair, install and maintain PC related hardware on the County’snetwork.Organizes and prioritizes requests for service and on an as-needed basis workswith a vendor to resolve hardware and software problems.Visits departments throughout the County to troubleshoot, repair, and maintaindata equipment problems, including workstations, portable/laptop computers,scanners, monitors, printers, telephones, faxes, modems, and other peripherals.Determines the need to contract out repair work.Tracks inventory by staff member and workstation and ensures this informationis updated and accurate in the county’s call tracking system.Assists in developing specifications and recommends computer relatedpurchases to management.Coordinates work orders for the installation of new equipment and recycles oldequipment. Ensures all necessary software and data is migrated and networkconnectivity is established.Plans, schedules and coordinates new operating systems releases, engineeringchanges, and preventative maintenance changes. Ensures the accurate and complete logging of required information into the MIScall tracking system.Provides software support on county approved applications and operating systems.Assists with special projects as needed.When necessary, escalates problems to management or the appropriate secondarylevel of support resource for resolution. Show less Troubleshoot, repair, install and maintain PC related hardware on the County’snetwork.Organizes and prioritizes requests for service and on an as-needed basis workswith vendor to resolve hardware and software problems.Visits departments throughout the County to trouble-shoot, repair, and maintaindata equipment problems, including workstations, portable/laptop computers,scanners, monitors, printers, telephones, faxes, modems, and other peripherals.Determines the need to contract out repair work.Tracks inventory by staff member and workstation and ensures this informationis updated and accurate in the county’s call tracking system.Assists in developing specifications and recommends computer relatedpurchases to management.Coordinates work orders for the installation of new equipment and recycles oldequipment. Ensures all necessary software and data is migrated and networkconnectivity is established.Plans, schedules and coordinates new operating systems releases, engineeringchanges, and preventative maintenance changes. Ensures the accurate and complete logging of required information into the MIScall tracking system.Provides software support on county approved applications and operating systems.Assists with special projects as needed.When necessary, escalates problems to management or the appropriate secondarylevel of support resource for resolution. Show less

  • Court Systems Business Analyst

    Jan 2022 - now

  • Computer Technician I

    Apr 2017 - Jan 2022

  • Computer Technician

    Sept 2016 - Apr 2017