Alis Petre

Alis petre

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  • Timeline

  • About me

    Training Program Manager

  • Education

    • Mihail kogalniceanu highschool - foreign languages

      2000 - 2004
      Highschool foreign languages and literatures, general

      Activities and Societies: Regional debate competitions Foreign Languages - English

    • University of bucharest

      2004 - 2008
      Ba english, german

      Activities and Societies: Member of the Association of Students of Foreign Languages Organized various educational eventsLearned Korean for two yearsParticipated at conferences organized by ASFLS, OIF.Volunteered for two youth projects abroad, in one of them as a team-leader

  • Experience

    • Planet sa greece

      Jan 2005 - Jan 2005
      Member of support team
    • Orange romania sa

      Jul 2006 - Jul 2009
      Expert customer care representative

       Participated in marketing projects for the development of new products and services. Involved in a Quality Assurance project, assessing call center activity of new-entry and experienced call-center agents and offering direct feedback.  Member of the support team, offering information and supervision to call center teams. Planned and implemented several trainings for the top teams of the call center. Offered coaching to new-entry employees after the first three months on the job. Show less

    • Hewlett-packard

      Aug 2009 - now

      ▪ Overseeing sales learning programs for professional skills, process, tools and onboarding▪ Coordinating delivery of tool and process learning programs to global sales community of 200+▪ Supporting strategic business initiatives through adequate enablement planning and delivery Full ownership of the training activities dedicated to the HP Software Contract Operations EMEA Delivery of softskills/process trainingsDesign training programs  Ensure operational support for the renewal business in CMS and BTO Coordinate the internal training schedule for new-comers Regularly hold process trainings for new-comers and business trainings for GBS employees

      • Global Program Manager - Support Sales Enablement

        Feb 2015 - now
      • Training Lead, HP Software Support Operations

        Jul 2011 - Feb 2015
      • Customer Engagement Contract Administrator - Communications and Media Solutions

        Aug 2009 - Jun 2011
  • Licenses & Certifications

    • Generative ai overview for project managers

      Project management institute
      Jul 2025
      View certificate certificate
    • Certified trainer - national qualifications authority

      National qualifications authority
      Dec 2014
  • Volunteer Experience

    • Interview students applying for Work and Travel program

      Issued by Foreign Languages Students Association on Jan 2005
      Foreign Languages Students AssociationAssociated with Alis Petre