Experience

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  Planet sa greece

  Jan 2005 - Jan 2005

  Member of support team
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  Orange romania sa

  Jul 2006 - Jul 2009

  Expert customer care representative

   Participated in marketing projects for the development of new products and services. Involved in a Quality Assurance project, assessing call center activity of new-entry and experienced call-center agents and offering direct feedback.  Member of the support team, offering information and supervision to call center teams. Planned and implemented several trainings for the top teams of the call center. Offered coaching to new-entry employees after the first three months on the job. Show less

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  Hewlett-packard

  Aug 2009 - now

  ▪ Overseeing sales learning programs for professional skills, process, tools and onboarding▪ Coordinating delivery of tool and process learning programs to global sales community of 200+▪ Supporting strategic business initiatives through adequate enablement planning and delivery Full ownership of the training activities dedicated to the HP Software Contract Operations EMEA Delivery of softskills/process trainingsDesign training programs  Ensure operational support for the renewal business in CMS and BTO Coordinate the internal training schedule for new-comers Regularly hold process trainings for new-comers and business trainings for GBS employees

  • Global Program Manager - Support Sales Enablement

    Feb 2015 - now

  • Training Lead, HP Software Support Operations

    Jul 2011 - Feb 2015

  • Customer Engagement Contract Administrator - Communications and Media Solutions

    Aug 2009 - Jun 2011