Anthony Clyde Lim

Experience

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  VXI Global Solutions, LLC

  Oct 2015 - Mar 2017

  Senior Account Representative

  - Provides knowledge, resources and information to support agents.- Addresses customers concerns accurately and timely.- Assists advisors with material request and account updates.- Ensuring accuracy of the content.- Coaching and training agents on improving Customer Interaction and offering advisors guidance.- Shows a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards

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  Alorica Philippines, Inc.

  Mar 2017 - Mar 2018

  Subject Matter Expert

  - Provides knowledge, resources and information to support agents.- Addresses customers concerns accurately and timely.- Assists advisors with material request and account updates.- Ensuring accuracy of the content.- Coaching and training agents on improving Customer Interaction and offering advisors guidance.- Shows a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards

• 

  Demand Science Team Philippines, Inc. - A Pure Incubation Company

  Mar 2018 - Mar 2020

  Lead Quality Assurance Analyst

  - Keeping the records up to date- Establishes and evolves formal QA processes, ensuring that the team is using industry-accepted best practices.- Oversees all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.- Acts as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

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  Linked VA

  Mar 2020 - Feb 2021

  Social Media Campaign Manager

  - Manages all social media accounts of some known businessmen in Australia- Provides day to day report on a quick and timely manner- In charge of setting up meetings, answering messages, comments, etc.

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  HOPLA.online

  Oct 2020 - Jul 2021

  E-mail Support Specialist

  - Responds to all queries via e-mail or any social media platform on a timely manner

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  Freelance

  Jan 2021 - now

  • Frontend Developer

    May 2022 - now

  • Virtual Assistant

    Jan 2021 - May 2023
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  Hubble Contacts

  Jul 2021 - Jun 2022

  E-mail Support Specialist