Melissa Barnes

Experience

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  Caribou Coffee

  Jul 2010 - Apr 2016

  • Team Member and Supervisor training and coaching• Advise on team member performance and opportunity areas• Coffee production and sales• Interviewing prospective team members• Encourage positive team morale

  • Shift Supervisor

    Nov 2012 - Apr 2016

  • Team Member

    Jul 2010 - Nov 2012
• 

  United Nations Association of Minnesota

  Sept 2010 - Aug 2011

  High School Intern
• 

  Counselor Realty, Inc.

  Sept 2014 - Dec 2014

  Assistant to the Director of Operations - Internship

  Email UpdatesEvent Planning and CoordinationVendor CommunicationOnline FilingDocument Creation

• 

  Market 19 Realty

  Oct 2015 - Apr 2016

  Agent Service Specialist

  Social Media ManagementWebsite Maintenance Electronic File Organization through OneDrive and MediaFireRecommendation Management through Reach150Procedure Formation

• 

  Counselor Realty

  Mar 2016 - May 2016

  Assistant to the Director of Operations

  • Assessing agent continuing education coursework completion• Vendor communication and relations• Data management

• 

  Continental Properties

  May 2016 - now

  -Lead development calls with highly performing team members to prepare them for future growth within the organization-Co-lead implementation of new call answering service, including leading development of new follow-up policy and team training-Facilitate all New Team Member skill assessment calls for onsite teams, identify training opportunities, and offer additional suggestions and resources to help in their development-Assisting in training new Operations team members in select responsibilities-Lead a variety of training calls including systems training, leasing/sales training, development programs, soft skills training, policy and processes training-Implemented new leasing training call material and strategy including small group calls lead by strong performing onsite team members-Manage and update current, and create new, policies as needed based on feedback from onsite teams and evolution of best practices-Answer all policy related questions and lead policy related training-Manage LMS system including creating company specific courses -Manage Secret Shops including scheduling, verifying accuracy, and identifying training/coaching opportunities and offering suggestion to help with growth-Create Message of the Week videos to reinforce policies, processes, best practices, and engage onsite teams-Conduct mock facetime tours with onsite teams to identify training opportunities and provide feedback to team member and manager-Conduct one-on-one team training as necessary-Compose quarterly onboarding and secret shop reports and recaps which identify strengths and opportunity areas, as well as provide training suggestions-Onboard and train Operations Intern Show less -Facilitate all New Team Member skill assessment calls for onsite teams, identify training opportunities, and offer additional suggestions and resources to help in their development-Lead development calls with highly performing team members to prepare them for future growth within the organization-Lead a variety of training calls including systems training, leasing/sales training, development programs, soft skills training, policy and processes training-Assisted in creation and implementation of onsite Buddy program for new team members-Manage and update current, and create new, policies as needed based on feedback from onsite teams and evolution of best practices-Answer all policy related questions and lead policy related training-Manage LMS system including creating company specific courses -Manage Secret Shops including scheduling, verifying accuracy, and identifying training/coaching opportunities and offering suggestion to help with growth-Create Message of the Week videos to reinforce policies, processes, best practices, and engage onsite teams-Conduct mock facetime tours with onsite teams to identify training opportunities and provide feedback to team member and manager-Conduct one-on-one team training as necessary-Compose quarterly onboarding and secret shop reports and recaps which identify strengths and opportunity areas, as well as provide training suggestions Show less

  • Multifamily Training Manager

    Jun 2022 - now

  • Senior Multifamily Training Specialist

    Jan 2021 - Jun 2022

  • Multifamily Training Specialist

    Jan 2019 - Jan 2021

  • Multifamily Training Coordinator

    May 2017 - Jan 2019

  • Leasing Consultant

    May 2016 - Apr 2017