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James Highet

James Highet

IT Support and Projects

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location of James HighetGreater Liverpool Area

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  • Timeline

  • About me

    Systems Analyst University of Liverpool

  • Education

    • St Margaret's High School

      -

    • Liverpool Community College

      1995 - 1998
      BTEC national Diploma Computer studies Distinction/Merit

      BTEC set me up perfectly with the essential ground work to transition into a IT degree.Areas covered included, web design, C++, Access database and project management.Split into many modules, grades obtained were always of Merit or distinction standard.

    • Liverpool Hope University

      1998 - 2001
      Bachelor's Degree IT and History 2:1

      Graduated with honours in a challenging degree which covered two very different subjects.IT spanned wide range of areas from web design using Dreamweaver and Fireworks to network administration.My degree furthered my ambition to learn more about a passion of mine, history. Studying in detail subjects such as the American civil war to Nazi Germany.

  • Experience

    • Robinsons Country Leisure Ltd.

      Apr 2002 - Mar 2016
      IT Support and Projects

      Head of IT support covering multiple sites including, head office, two websites and multiple retail stores.Implementation of customer retention project resulting in Robinsons Rider Rewards scheme on Robinsonsequestrian.com website.Research, testing and rollout of various onsite promotions for both Robinsonsequestrian.com and Ride4less.co.uk.Protecting against loss of revenue by providing IT cover is seven days a week throughout the year.Project management working productively with various departments to deliver Black Friday and Flash sales and also with third parties to deliver new store rollouts. Show less

    • Sports Direct

      Mar 2016 - Jun 2019
      IT Support Analyst

      Dedicated member of a small onsite team supporting IT solutions for users of various in house brands such as Flannels, Dunlop, Sports Direct Fitness.Administration and maintenance of various onsite systems such as Citrix, Windows, Adobe, Active Directory, Gladstone.

    • Yoma

      Jun 2019 - Nov 2019
      Support Manager

    • St Helens & Knowsley Teaching Hospitals NHS Trust

      Nov 2019 - May 2023
      Operations Engineer

      IT problem resolution for ST Helens IT Service Desk

    • University of Liverpool

      Nov 2022 - now
      System Analyst

  • Licenses & Certifications

    • Microsoft Certified Professional