Amy Jackaman

Experience

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  Scotiabank

  Jan 1985 - Jan 1989

  Office Clerk - Customer Service

  Reporting to Account Managers. Answered telephones, direct calls and take messages.Typed, format, proofread and edit correspondence and other documents from notes using electric typewriters.Opened, sorted all incoming mail, answered correspondence and prepared outgoing mails.Maintained and update filing, inventory and mailing systems manually.Processed and prepared documents.Communicated with customers, answered questions and addressed complaints.Assisted and supported area personnel as needed.Responsible for checking and mailing monthly bank statements. Show less

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  Sceptre Computer Services Inc,

  Feb 1994 - Jun 1995

  Bookkeeper

  Handled phone calls, account receivables and payables, records and correspondence.

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  TJX Canada/Winners Merchants International L.P.

  Dec 2003 - Nov 2006

  Supervised frontline and customer service department. Ensure cash registers are ready immediately before the store open.Reporting to Customer Service Manager and discussed overall operation on how to achieve and deliver outstanding customer service.Responsible for morning huddles with the staff and discussed target sales for the day. Oversees operation on frontline and customer service to make sure it's running efficiently and productively.Training and monitoring new cashier and customer service associate while following the company policy and guidelines. Deal directly with customers either by phone, internal and external or face to face.Provided exceptional customer service by resolving problem to ensure customer satisfaction. Always remember and follow the company protocol REACH. Approved returned merchandise and give discount accordingly.Signed out cashier and customer service associate at the end of their shift. Ensure register are balanced and areas are clean. Show less Reporting to Merchandising Manager and discussed projects, promotions and ideas for sales in the department. Responsible for processing merchandise in men's and kid's department. Ensure areas are clean, replenished and shoppable. Training new sales associates and maintained the proper way of handling and processing merchandise to prevent shrinkage. Delegating sales associate to run merchandise onto the sales floor while following the company policy and guidelines.Checked both department to ensure there's proper signage, price points and featured name brand products for shopping convenience. Following merchandising guidelines in both departments.Offered help and assist customer as needed. Approved returned merchandise and give discount accordingly.Completed company WHIMIS.Completed company leadership and merchandise training. Show less

  • Customer Service Coordinator

    Nov 2000 - Nov 2006

  • Merchandise Coordinator

    Dec 2003 - Jun 2005
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  Que Pasa Mexican Foods Ltd.

  Dec 2006 - Feb 2013

  Customer Service Representative

  Que Pasa is a manufacturing company who distributes organic food products to the lower mainland, across Canada and to the United States.Managed customers account such as retail stores, hotels, restaurants, catering businesses and distributor company in the lower mainland.Placed customers orders received over the telephone, fax, voicemail, email, EDI and electronic mail on the QP system.Confirmed that the order meets the minimum dollar requirements.Selling and promoting organic food products to customers across Canada and to the United States.Provided exceptional customer service to new and existing client by responding to inquiries and resolving issues to ensure customer satisfaction. Established and maintained professional working relation with customers. Followed up on stores promotions, making sure that orders are being placed and delivered in a timely manner.Communicating with purchaser, production, warehouse and logistic department regarding special order products, out of stock products, availability and approximate time for shipment.Assisting outside sales representative to any inquiries, product information, prices, promotions and placing customer orders.Coordinates with the Accounting department regarding customer credit status.Responsible for month end invoice confirmation and customer credits. Show less

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  Amuleta Computer Security Inc.

  Mar 2013 - now

  Office Administrator

  New client research in the legal, hotel and high-tech industry.Data entry.Manage mailing lists and marketing mail outs.Update client's data and information.