Adrian Krzesowiak

Experience

• 

  HuskyTech at St.Cloud State University

  Sept 2011 - Dec 2015

  • Assisted with the supervision of 60-90 L1 Consultants and 10-16 L2 Consultants • Worked as a liaison between HuskyTech L1 Consultants, L2 Consultants, and Coordinators • Assisted with the management of HuskyTech Operations, Personnel, and Training departments • Ensured all HuskyTech supported areas were operating efficiently• Recruited and Interviewed applicants• In and Out processed HuskyTech Consultants• Served as an escalation point for complex technical issues. • Created and implemented semesterly training plans and performance evaluations for HuskyTech Consultants• Facilitated weekly meetings and training workshops for all HuskyTech Consultants• Maintained HuskyTech Policy and Procedure Manuals• Monitored and audited Incidents in RightNow ticketing system Show less

  • Coordinator Assistant of Operations and Personnel

    Aug 2013 - Dec 2015

  • Lab Operations Supervisor

    Jan 2013 - Aug 2013

  • Lead Consultant

    Aug 2012 - Jan 2013

  • Lab Consultant

    Sept 2011 - Aug 2012
• 

  When I Work

  Feb 2016 - Apr 2020

  • Engaged small business prospects over the phone, via email and in-app messaging• Conducted product demonstrations to help prospects determine if When I Work was a viable solution for their business needs. • Developed professional, loyal and friendly relationships with all clients and followed up regularly to identify needs and facilitate communication throughout the sales cycle• Negotiated sales contracts that benefited both the customer and When I Work and made sure they were compliant with outlined policies and codes of conduct• Owned 100% of the sales cycle and made sure all prospect’s needs were met before they signed on with When I Work• Created and documented internal training resources, sales playbooks, and product information for the entire Sales Department on Confluence• Worked various crossing selling and upselling campaigns and special projects to better serve current • When I Work Customers• Awesome Work Environment (AWE) committee member. Show less • Presented product education to customers after first identifying a need and establishing why the product is a viable solution; demonstrate how a product works and provide information about pricing and availability, via live chat and over the phone• Conducted weekly live training webinars for prospective customers• Created and passed qualified sales opportunities and leads to Account Executives according to the prospect’s company size and business needs• Managed all customer inquiries throughout the sales cycle • Awesome Work Environment (AWE) committee member. Show less

  • Account Executive

    Jun 2019 - Apr 2020

  • Sales Development Representative

    Oct 2018 - Jun 2019

  • Customer Care Representative

    Feb 2016 - Oct 2018
• 

  When I Work

  Aug 2020 - Mar 2023

  • Worked with mid-market (MM) customers to help shape the future of the hourly workforce. • Took charge of protecting and growing revenue by connecting the value of the When I Work platformwith customers’ organizational needs. • Was the go-to point of contact for any range of customer questions and take fullownership of providing answers and solutions, including facilitating information gathering cross-functionally.• Executed mid-market customer engagement strategies, leveraging customer data insights and one-to-many campaigns• Ensured on-time annual renewals, expansion, and increased app utilization.• Understand customer’s organizational goals and problems as a strategic partner, and articulate the value and ROI of When I Work to inspire and encourage customer adoption and expansion.• Facilitated customer onboarding and rollout, including bringing in other internal teams in a structured way as needed.• Established product expertise with customers, understand product gaps, and be an internal advocate for most critical investment areas. Show less • Develop professional, loyal and friendly relationships with customers and follow up regularly to identify needs and facilitate communication • Guide customers through product implementation, account configuration, and key stakeholder trainings• Reach out to customers for renewals and align their needs with the best features and pricing plans• Function as a critical point of contact for account escalations and at-risk customers. Being the go-to for any range of questions• Work closely with When I Work training department to facilitate one-on-one and one-to-many training and account set up sessions• Leverage range of inputs to prioritize accounts and best serve customers• Establish product expertise with customers, understand product gaps, and be the internal advocate for most critical investment areas• Work closely with Customer Success Managers, Sales, and Care teams to improve processes within When I Work Show less

  • Customer Success Manager - Mid Market

    Apr 2022 - Mar 2023

  • Customer Success Associate

    Aug 2020 - Apr 2022
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  RingCentral

  May 2023 - now

  Customer Success Manager - Mid Market

  • Encourage customers to utilize new features that will help them drive their business forward• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investments• Develop customer relationships, by building trust and ensuring the customer's needs are met.• Align customers with the enablement resources to drive adoption Show less