Experience

• 

  Jeffrey persons dds

  Sept 2001 - Jun 2005

  Front office specialist

  Scheduled appointments, treatment coordination, back office floater.

• 

  Steven d. darmstadt, d.d.s., inc.

  Jun 2005 - Jan 2008

  Front office receptionist

  Receptionist, verification of insurance benefits, appointment scheduling, back office floater (x-rays, instrument sterilization, tray set up, assist in general anesthesia cases).

• 

  Family orthodontics

  Feb 2011 - Sept 2015

  Led a team of 7 employees comprised of back and front office, trained treatment coordinator on case acceptance, treatment coordinating, marketing, billing, assistant to doctor/practice owner. New patient coordinator, marketing and sales.

  • Office Manager

    Jul 2014 - Sept 2015

  • Treatment Coordinator

    Feb 2011 - Jul 2014
• 

  85c bakery cafe

  Jan 2016 - Aug 2018

  Talent acquisition deputy manager

  Developed Talent Acquisition department from the ground up. Created SOPs in recruiting and onboarding processes.Hired and developed a Talent Acquisition team.Staffed 33 new stores for grand openings with hourly associates and salaried managerial positions.Recruited for corporate positions. Trained hiring managers on interviewing skills and legal pitfalls. Worked in partnership with staffing agencies to fill manufacturing and operations roles.

• 

  Egumball inc.

  Aug 2018 - Aug 2019

  Human resources manager

  Developed and organized a full-cycle Human Resources department.Supervised a Human Resources team.Oversaw recruiting and hiring process and reduced recruitment costs by 50%.Successfully investigated and mediated Employee Relations issues.Worked with legal professionals and participated in legal mediations.Trained employees on Sexual Harassment, Bullying & Diversity, and Leadership trainings.Created and facilitated a Leadership Mastermind for management and executive team.Trained management on performance evaluations.Created surveys for employee feedback and engagement.Created Safety Committee and Company Culture Committee to improve company culture and increase employee engagement. Show less

• 

  Total care dental & orthodontics

  Aug 2019 - May 2021

  Human resources manager

  Developed and organized full-cycle Human Resources departmentAdvised management on how to proceed with employee situationsCoached managers on effective communication with staffDeveloped & facilitated a Diversity, Equity, & Inclusion Training Developed & facilitated a Leadership Training to improve sales and company leadershipInstrumental in leading company through COVID-19 with employee furloughs, reopening, safety training, exposures, and COVID-19 safety policiesEstablished safety committee to improve WC exmod score and reduce WC premiumTalent acquisition - filled various dental office positions and screened for company culture and valuesEstablished competitive fair market value pay grades to increase retentionDeveloped company IIPPOversaw Benefits Administration including open enrollmentManaged leaves of absences (FMLA/CFRA, PDL)Managed EDD and SDI claimsInstrumental in developing written policies in partnership with the owner/CEO, Operations Regional Manager Show less

• 

  Cotti foods corporation - a franchisee of taco bell, wendy's, & pieology

  May 2021 - Nov 2021

  Human resources manager, employee relations

  Managed and investigated field operations Employee Relations issues.Talent Acquisition for corporate office positions.Developed and facilitated a leadership training for Taco Bell Directors and District Managers in partnership with V.P. of Operations.

• 

  Wabash

  Nov 2021 - now

  Human resources manager

  Oversee all HR Operations (staffing, training, compliance, employee relations).Improved retention by 30% within a year by developing business strategies with the leadership team.Successfully investigated employee relations issues while simultaneously developing countermeasures to prevent continual grievances. Coached and developed the HR team.Led HR Kaizen events for continuous improvement by integrating WMS principles.Led CA labor law compliance updates in conjunction with the legal team.Led Employee Engagement and Community Outreach initiatives.Leadership training and development for onsite leadership.Talent development and succession planning for supervisory/managerial roles.Change Management facilitation.Project owner for Culture Council sub-committee in improving bilingual communication company-wide. Show less