Experience

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  Radioshack

  Nov 2008 - Dec 2010

  Store coordinator

  ▪ Manage inventory, book-keeping, staff scheduling and customer service efforts▪ Address and resolve billing and customer issues and requests▪ Perform security patrols, prepare incident report and maintain site security

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  Sprint

  Dec 2010 - Dec 2014

  ▪ Manage team of consultants, provide solutions and ensure client satisfaction in regards to product issues, maintenance and device repair▪ Monitor inventory levels and merchandising products on the sales floor▪ Demonstrate knowledge of product information including rates, packages, and promotions▪ Also provide guest information on the local area, product knowledge and answer guest in-quiries ▪ Provide support within operations, sales, and customer service▪ Responsible for opening/closing the store, floor changes, merchandising and sales floor plan▪ Perform security patrols, prepare incident report and maintain site security

  • Technical Consultant Team Lead

    Jul 2013 - Dec 2014

  • Retail Operations

    Dec 2010 - Jun 2013
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  Bank of america

  Jan 2015 - Apr 2018

  Project manager and account manager

  ▪ Engage and develop relationships with in-house clients to ensure customer service is at a high quality level through sales and account management▪ Oversee security of banking safes, cash drawers, etc.▪ Field complaints/issues, conduct research and resolve/negotiate solutions for client satisfac-tion▪ Process transactions accurately, assist with operational activities and responsibility, and maintain flexibility between supporting tellers and sales representatives▪ Engage in daily outbound calling to pre-selected Bank of America customers to help opti-mize their financial needs and banking experience Show less

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  Cirrus labs

  May 2018 - Sept 2021

  Sr. project manager

  ▪ Work directly with technology and business operation teams to ensure that all projects are delivered on-time, within scope and within budget▪ Develop and manage a detailed project plan to monitor and track progress▪ Measure project performance using appropriate tools and techniques▪ Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way▪ Utilize industry best practices, techniques, and standards throughout entire project execution Show less

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  U.s. bank

  May 2018 - Aug 2021

  Business banking relationship manager

  ▪ Work directly with small to mid-size business owners to understand their purchasing needs, behaviors and patterns for a stronger ROI▪ Serve as Project Manager over small to mid-size business deals and initiatives across Redmond and Bellevue locations▪ Manage B2B sales, prospect clients and build COI▪ Analyze business spending plans and consult business owners on ways to optimize their business with U.S. Bank services▪ Support and assist business with integrating banking services into purchasing processes, book-keeping software and baseline business model▪ Consult business owners with integrating banking services into their buying cycle▪ Manage department's Salesforce database and process client activities▪ Conduct monthly/quarterly check-in meetings with business owners to follow-up▪ Structuring and executing transactions with financial/credit analysis▪ Attend educational and networking events to connect with prospects and engage with regional business community▪ Secure appointments with clients, new prospects and referrals Show less

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  T-mobile

  Sept 2021 - Jun 2023

  Sr. project manager

  +Lead/Manage all aspects of enterprise projects throughout the development lifecycle (SDLC), including project scope, schedule, resources, etc.+Work closely with stakeholders and partners to understand project parameters, ensure Credit Risk requirements are addressed.+Develop detailed project schedule, resource plan, and status reports, managing task assignments to project resources, and reporting on and managing project scope throughout the lifecycle.+Interface with all areas affected by the project, including end user, testing teams, services organizations, vendors, and implementation partners.+Review project deliverables for accuracy and apprise management of risks, issues, and recommended mitigations.+Ensure satisfactory requirements and testing are completed, then close all project documentation and archive appropriate records. Show less

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  Boeing

  Aug 2023 - now

  Project manager

  • Program Scheduling - Develop and maintenance of the Integrated Master Schedule (IMS)• Detailed Scheduling & Change Management - Develop and maintain lower-level schedules• Change Integration - Manage the change integration teams• Project Management - Lead key program initiatives to improve execution.• Preparation, development, and coordination of moderate to very complex integrated plans and schedules to meet program and/or project requirements.• Direct, facilitate, and ensure integration of project/ program plans and schedules, horizontally and vertically, across company functions, product groups, suppliers, and partners.• Identify, analyze, and report performance variances.• Leads the review of proposed schedule changes to the baseline. Show less