Experience

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  Zhee dimensions

  Apr 2016 - Dec 2020

  Project architect | bim specialist
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  Bodds it solutions

  Feb 2021 - Sept 2022

  User support technician
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  Sphere architecture inc.

  Jun 2023 - Sept 2023

  Intern architect
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  Momentum calgary

  Feb 2024 - Jun 2024

  It support specialist student
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  Lan solutions corp.

  Jul 2024 - now

  Systems engineer

  • Provide technical support for applications to end-users, including troubleshooting hardware, software and network issues.• Install, configured and maintained computer operating systems, servers and network devices.• Provide support for Microsoft productivity tools such as Office 365, Teams, SharePoint and OneDrive.• Responded to and resolved IT support tickets promptly and efficiently.• Perform routine maintenance tasks such as system updates, disk cleanups, backup & security checks.• Collaborated with other IT team members to optimize system performance and reliability.• Assisted in implementing projects and initiatives.• Carried out workstation deployments and decommissioning on client sites and ensured all systems and applications are performing optimally.• Documented IT processes, procedures and configurations and updated technical documentation for referencing.• Working knowledge of FortiEDR Endpoint security solution. Show less