Experience

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  Im operating

  Apr 2010 - Dec 2013

  Night shift financial/office manager

  - Process high volume transactions at a fast pace. - Managed procurement and inventory. - Assist managers in weekly payroll for staff of 75 employees. - Responsible for timely completion of intricate paper work. - Served as floor manager which includes reconciling reports to ensure accurate accounting of funds and addressing inconsistencies.- Solely in charge of mandatory nightly reports and excel spreadsheets detailing all company expenses.- Managed the recruitment, selection, training and supervision of staff. Show less

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  The lofts at prince

  Feb 2012 - Jun 2018

  Event coordinator/designer

  - Assisted in management of three event spaces.- Executed a positive planning process with flawless production.- Managed and designed stylish and memorable events such as social events, business social events and corporate meetings - Maintained calendar and completed tasks required for the event such as the floor plan and any special requests from client(s).- Created invoices for clients via Quick Books and followed up on delinquent exhibitors.- Conducted site visits for all three spaces. Show less

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  Joonbug.com

  Sept 2013 - Sept 2015

  Events/fashion editor intern

  - Responsible for coverage of trending topics nationwide.- Kept readers up to date with special events, fashion, music and more. - Assisted Editor-In-Chief in daily published articles.- Attended as press coverage for product launches and private events.- Provided follow up published articles from each event attended.

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  Hunter boot ltd

  Jan 2014 - Dec 2014

  Web customer service specialist

  Web Customer Service Representative-Responsible for correspondence in a high volume of emails and phone calls between customers and the company.-Professionally handled incoming requests from customers and ensured that issues are resolved both promptly and thoroughly.- Comprehensive analysis of customer information, to access and fulfill customer needs, educated the customer where applicable to prevent the need for future contacts.

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  Fidelis care

  Apr 2015 - Apr 2017

  Retention representative

  • Conducted outreach attempts for all lines of business including New York State of Health Marketplace, Child Health Plus, and Medicaid• Responded to inquiries regarding existing membership and new applications to assure customer satisfaction• Met or exceeded metrics for production, Quality Assurance and Quarterly Hit Rate• Diligently completed Renewals, Surplus Conversions, Re-Enrollments and No Active Medicaid Cases which coincided with the Managed Long Term Care line of business• Followed company policy to ensure compliance and practices all aspects of Fidelis Care’s Mission• Assisted with the upkeep of the MLTC log, assigns cases, follows up on inquiries from other departments and screens prospect members Show less

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  Fidelis care

  Apr 2018 - now

  Retention supervisor

  • Creates, manages, and implements strategic and tactical plans for daily operations; establishing work priorities and addressing customer inquiries while meeting cost, productivity, and quality goals • Supervises and monitors 12 Retention Representatives and day-to-day operations in a high-volume call center environment • Ensures team completes work timely, accurately and within established departmental guidelines• Advises management of performance issues and proactively makes recommendations for process improvements • Conducts new hire training for the department • Delivers Annual Performance Reviews to identify and agree on actions to improve performance• Creates and implements individual development plans • Supervises call center queues to ensure low abandonment rates on assist lines • Uses conflict resolution skills to diffuse or eliminate irate customer complaints • Follows company polices to ensure compliance Show less

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  William raveis real estate, mortgage & insurance

  Apr 2021 - Aug 2023

  Real estate agent