
Timeline
About me
Technical Account Manager at Adobe
Education

Universidad carlos iii de madrid
-Bachelor of business administration - bba
Texas christian university
-Bachelor's degree
Santa fe christian schools
-High school
Experience

Trendsource, inc.
May 2016 - Aug 2016Field execution marketing intern
Mirum agency
Jun 2017 - Aug 2017Marketing and business development intern
Nuvasive
May 2018 - Aug 2018Marketing technology intern
Saatchi & saatchi
Jun 2019 - Aug 2019Account management intern, content & platform
Adobe
Aug 2020 - nowTechnical Account Manager 3
Feb 2023 - nowTechnical Account Manager 2
Feb 2022 - Feb 2023Associate Technical Account Manager
Aug 2020 - Feb 2022
Licenses & Certifications
- View certificate

Developing your emotional intelligence
LinkedinSept 2020 - View certificate

Customer service: call control strategies
LinkedinOct 2020 - View certificate

Business etiquette: phone, email, and text
LinkedinSept 2020 - View certificate

Learning itil®
LinkedinSept 2020 - View certificate

Writing customer service emails
LinkedinSept 2020 - View certificate

Communicating across cultures
LinkedinDec 2020 - View certificate

Agile foundations
LinkedinSept 2020 - View certificate

Key account management
LinkedinSept 2020 - View certificate

Learning excel 2019
LinkedinSept 2020 - View certificate

Microsoft office specialist powerpoint 2013
MicrosoftOct 2016 
Advanced google analytics
GoogleApr 2020- View certificate

Cert prep: prince2® foundation and practitioner
LinkedinSept 2020 
Google analytics for beginners
GoogleApr 2020- View certificate

Customer service: managing customer feedback
LinkedinOct 2020 - View certificate

Customer service: working in a customer contact center
LinkedinDec 2020 - View certificate

Project management foundations: teams
LinkedinDec 2020 - View certificate

Innovative customer service techniques
LinkedinOct 2020 - View certificate

De-escalating intense situations
LinkedinDec 2020 - View certificate

Business writing principles
LinkedinSept 2020 - View certificate

Creating positive conversations with challenging customers
LinkedinDec 2020 - View certificate

Delivering bad news to a customer
LinkedinDec 2020 - View certificate

Empathy for customer service professionals
LinkedinSept 2020 - View certificate

Adobe professional – adobe analytics business practitioner
AdobeSept 2020 - View certificate

Customer service: managing customer expectations
LinkedinSept 2020 - View certificate

Executive presence on video conference calls
LinkedinSept 2020 - View certificate

Advanced google analytics
LinkedinApr 2020 - View certificate

Microsoft office specialist excel 2013
MicrosoftOct 2016 - View certificate

Adobe certified expert - adobe analytics business practitioner
AdobeFeb 2022
Volunteer Experience
Wish Granter
Issued by Make-A-Wish North Texas
Associated with Alden SchneiderVolunteer
Issued by Venture Church
Associated with Alden SchneiderService Trips
Issued by Santa Fe Christian Schools
Associated with Alden SchneiderVolunteer
Issued by Horizon Christian Fellowship
Associated with Alden Schneider
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