Mick Chambers

Experience

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  Nokia

  Jul 1995 - Nov 2005

  Program Technical Account Manager

  As the technical liaison between R&D and our Carrier Customer my duties included presenting the current Nokia roadmap to customers, managing the development process and maintaining weekly calls and issues lists.I helped to bring the first Nokia smartphone to market and launched CDMA in Canada.I interacted with engineering teams at Nokia and drove the customer requirements to implementation and execution, resulting in hundreds of new carrier improvements to Nokia devices.I was awarded the Nokia Customer Satisfaction Award in 2005 by my peers. Show less

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  Virgin Mobile Canada

  Sept 2005 - Jan 2008

  Director, Hardware Marketing
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  Virgin Mobile USA, LLC

  Jan 2008 - Sept 2011

  Director, Mobile Devices

  Responsible for the launch of 30+ devices per year across multiple brands, resulting in over 12 million units sold. Lead team of product and portfolio managers to support cross functional teams ensuring 100% go to market launch dates. Responsible for driving cost of devices down significantly through vendor account management, New RFP process, and exceptional negotiation skills. Which resulted in saving Virgin $14 million in hardware costs in 2010.Saved over $25 million in device development cost by creating and implementing new processes reducing time to market by 6 months which while improving quality rating by 10% across all OEMs. Lead member of the team that won the JD Power award for Customer Satisfaction, carrier hardware.Managed competitive intelligence group and gave weekly executive briefings on hardware, rate plan, and competitor sales activities. Conducted focus groups across the USA several time per year resulting in improvement to device hardware and user interface Show less

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  Sprint Nextel

  Jan 2011 - Dec 2015

  Portfolio and Product Management for Sprint Prepaid

  Responsible for over $ 700 million in cost savings in 2015 through vendor negotiations, new contract terms, life cycle management and in market promotions.Responsible for the launch of 40+ devices per year resulting in over 20 million units sold. Lead team of product and portfolio managers to support cross functional teams ensuring 100% go to market launch dates, and ensuring quality and customer satisfaction.Managed competitive intelligence group and gave weekly executive briefings on hardware, rate plan, and competitor sales activities. Conducted focus groups across the USA several time per year resulting in improvement to device hardware and user interface Managed several Roadmaps with multiple devices across multiple brands and brand teams receiving accolades from executive level management earning me top performer each of my years at Sprint.Launched several new technology platforms to enable better service for prepaid customers resulting in lower Sprint operating costs and increasing customer value proposition as well as strengthening Sprint's prepaid brands. Skills: Leadership, Strategy, Portfolio Management, Product Management, Product Marketing, Go-To-Market, Partner Development, RFP Process, Vendor Negotiations, Business Development, Mobile, Android, IoT, Competitive Intelligence, Customer Service, Account Management Show less

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  LeEco US

  Jan 2016 - Mar 2017

  Senior Director of Product Management

  • Spear headed the introduction of LeEco's ecosystem of devices and services to T-Mobile executive team• Provided support and understanding of North American customers to our China based R&D team and worked internally to support T-Mobile's requirements on hardware and services which aligned to their “UnCarrier” strategy.• Determined project feasibility based on complete reviews of resource requirements, market demand, business case assumptions and LeEco's suite of technology.

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  TCL Communication

  Mar 2017 - Aug 2019

  Sr Director Product

  • Senior mobile product leader with $25M budget to bring new, innovative, and disruptive products and services to the unlocked smartphone market• Developed relationships with Retail businesses, R&D, Sales and Marketing to own the unlocked device realization process, cradle to grave• Responsible for sell in to major distributors and negotiation of hardware and service terms• Working closely with the Sales organization I helped to launch 8 phones per year and fostered a relationship with Amazon, Target, Walmart and all the major distributors in the US.• Senior mobile product lead for the highly successful GreatCall / Lively Sr flip phone Show less

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  Windstream

  Aug 2019 - now

  Sr. Director - Product Development & Management

  • Product senior leader that initiated and optimized development strategies based on company targets, product specifications, market data and budget factors• Successful negotiations of several products and services contracts that included measurable vendor KPIs protecting WIN brand and ensuring accountable performance objectives are met• Products launched to date are valued at over $60M and Product and Services managed are $300K per month and growing