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Mario Kumi

Mario Kumi

Call Center Representative

Followers of Mario Kumi79 followers
location of Mario KumiGermering, Bavaria, Germany

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  • Timeline

  • About me

    Customer Success Rep | Providing Efficient Order Management

  • Education

    • Universiteti Bujqësor i Tiranës

      2011 - 2015
      Bachelor of Applied Science - BASc Animal/Livestock Husbandry and Production

      - Bachelor's Thesis Title: "Pig breeding systems in Albania: common and differential aspects compared to the Italian ones for the development of local pig breeding"- Apply the techniques for the management of livestock breeding and evaluate the technical and economic results; - Control the production and processing of food stuff of animal origin, with particular attention to safety;- Apply self-monitoring systems, with particular reference to risk analysis;-… Show more - Bachelor's Thesis Title: "Pig breeding systems in Albania: common and differential aspects compared to the Italian ones for the development of local pig breeding"- Apply the techniques for the management of livestock breeding and evaluate the technical and economic results; - Control the production and processing of food stuff of animal origin, with particular attention to safety;- Apply self-monitoring systems, with particular reference to risk analysis;- Optimize production based on human and economic resources within the livestock farm; Show less

    • Università degli Studi di Perugia

      2015 - 2018
      Master's degree Zoology/Animal Biology

      Master's Thesis Title: "Sustainable Resilient EU Farming System"- Optimize the breeding systems in order to guarantee the quality of production, the welfare of the animals and the correct disposal of zootecnichal waste;- Operate in the feed sector, from the procurement of raw materials to the formulation and quality control;- Modify, evaluate and manage the quality of food products of animal origin in the supply chain with particular reference to: traceability and… Show more Master's Thesis Title: "Sustainable Resilient EU Farming System"- Optimize the breeding systems in order to guarantee the quality of production, the welfare of the animals and the correct disposal of zootecnichal waste;- Operate in the feed sector, from the procurement of raw materials to the formulation and quality control;- Modify, evaluate and manage the quality of food products of animal origin in the supply chain with particular reference to: traceability and self-control;- Develop technical and management tools to evaluate and guarantee the economic, social and environmental sustainability of companies and livestock supply chains, operating in the fields of marketing and environmental management; - Elaboration of strategies from agricultural production to the processing industry, with particular attention to the commercial aspects;- Management of the zootecnichal company from a technical-economic point of view and technical, accounting and fiscal assistance; Show less

    • Università degli Studi di Perugia

      2013 - 2015
      Bachelor of Applied Science - BASc Animal/Livestock Husbandry and Production

      Bachelor's Thesis Title:" Pig breeding systems in Albania: common and differential aspects compared to Italian ones, with a view to developing local pig breeding"- Apply the techniques for the management of livestock breeding and evaluate the technical and economic results;- Control the production and processing of food stuffs of animal origin, with a particular attention to safety;- Apply self-monitoring systems, with particular reference to risk analysis;-… Show more Bachelor's Thesis Title:" Pig breeding systems in Albania: common and differential aspects compared to Italian ones, with a view to developing local pig breeding"- Apply the techniques for the management of livestock breeding and evaluate the technical and economic results;- Control the production and processing of food stuffs of animal origin, with a particular attention to safety;- Apply self-monitoring systems, with particular reference to risk analysis;- Optimize production based on human and economic resources with livestock farm; Show less

  • Experience

    • Teleperformance Albania

      Oct 2011 - Jan 2012
      Call Center Representative

      - Fast learner and good team mate by accomplishing sales target;- Conducted knowledgeable and influential presentations resulting in increased sales and product awareness; - Great and reliable customer service and advisory;

    • FastCall

      Jul 2012 - Nov 2012
      Telemarketer

      - Constant in weekly sales goal and improving the negotiating time during bargain chips;- Confirming the deals in back office and growth of average post-sell deal;

    • Azienda Agricola Zootecnica Prato Grande

      Dec 2014 - Jan 2015
      Trainee

      - Reducing distress and illness tendency in the animals by applying the correct forms of animalwelfare;- Increasing the parameters of milk production by a well prepared dietary system;- Management of the environment and sustainability of soil;

    • Regional Association of Breeders of Umbria (ARA UMBRA)

      Apr 2017 - Jun 2017
      Trainee

      - Assisted in informing the farmers of the region about European policy concerns environmentaleconomics, with the reform of the CAP 2014-2020;- Business management of farms;- Specialized in the last recommendations about animal welfare;

    • Eni

      Sept 2018 - Jan 2019
      Sales Agent

      - Umsatz auf dem Markt durch Leistungssteigerung durch tolle professionelle Präsentation und intensive Verhandlungen gesprengt- Erfolgreiche Werbung für das Unternehmen bei neuen Kunden durch Steigerung der Neugier und des Interesses an den neuen Dienstleistungen und Produkten.- Zuverlässig und engagiert bei der Erledigung der Anfragen und Notwendigkeiten für die Interessenten

    • Teleperformance

      Jun 2019 - Jan 2020
      Costumer Service Specialist

      - Professionelle Unterstützung bei der Lösung von Software und Hardware für das Kundenprodukt anbieten- Bereitstellung von Unterstützung bezüglich ihrer verlorenen Daten zu ihrem persönlichen Konto- Informationen über die Deckung und Versicherung ihrer Produkte- Exzellente Soft Skills durch Sicherstellung, Beziehung und Verbindung mit dem Kunden, um die Interaktion angenehm zu gestalten- Zeigen Sie hohe Führungsqualitäten im Umgang mit Kunden durch Professionalität und Zuverlässigkeit Show less

    • Comdata Group

      Jul 2020 - Jul 2021
      Customer Service Representative

      - Kundenunterstützung bei technischen Problemen mit Internet- und Glasfasertechnologie, die Fehlerbehebung in der Warteschleife durchführt- Aktualisierung des Kunden bezüglich der Aktivierung seiner Glasfasertechnologie- Durchführen von Online-Zahlungen mit dem Kunden in der Warteschleife- Angaben zu vom Kunden aktivierten Verträgen und Erläuterung der Konditionen- Förderung preisgünstigerer Servicebedingungen und Verbesserung der Servicequalität- Kundendaten in der Datenbank aktualisieren- Organisation des Versands und Bereitstellung von Updates bezüglich ihres Status Show less

    • AbeBooks, an Amazon company

      Oct 2022 - Jan 2024
      Customer Success Representative

      - Provide assistance on order management during the whole process of order life cycle and invoices- Credit order management- Assisting and reviewing inventory and providing feedback on how to be better managed- Calling sellers and providing direct resolution for their orders and inventory while increasing customer satisfaction - Informing sellers about their financial data and on how to properly manage the trade regulations and ensuring proper documentation and efficient sample tracking.- Complaint management and provide solution and problem solving- Providing assistance to the team and increasing their performance metrics and fulfil their targets- Helping new sellers on how to create an account and list their inventory online while also providing assistance in increasing their quality Show less

    • FS.com

      Jun 2024 - now
      Customer Service Specialist

      - Provide first-level technical assistance for the products. Troubleshoot issues, guide customers through the problem-solving process and escalate complex cases to the technical team- Oversee and initiate order processing, delivery schedules and inventory levels to ensure timely fulfilment of customer orders. Coordinate with logistics and warehouse teams to achieve timely fulfilment- Effectively communicate with customers and second-level support teams through phone, email, and live chatAssist in the preparation of quotes and proposals for clients by addressing customer inquiries about pricing, contracts, and product availability. Show less

  • Licenses & Certifications

    • CELI

      CELI - Language Technology
      Dec 2016