Hope Caracci

Experience

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  State University of New York Upstate Medical University

  Aug 1999 - Aug 2003

  Occupational Therapist

  • Evaluation and treatment of a variety of adult and pediatric acute care medical patients. • Partnering with providers, nurses, staff, and case managers as part of an interdisciplinary team. • Active participation in committees, Reward and Recognition, Morale, and Staff Retention.

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  Children's Hospital of The King's Daughters

  Sept 2003 - Mar 2020

  Highlights of accomplishments in this role include:• Identified process gaps and recommended risk mitigation action plans for providers. • Fulfilled compliance standards by ensuring educational requirements were updated for 180 therapists. • Decreased referral to first visit time from 75 to 30 days. • Minimized wait times from 52 days to 14 days for patients. • Boosted patient outcomes, including earlier discharge: 1st visit to discharge reduced from 560 days to 105 days. • Managed the web-development workflows and authored policies, processes, and standard operating procedures (SOPs).• Raised the patient contact time to 98% from 60% by establishing efficient and suitable processes. • Built a preceptorship, career ladder, and a 90-day checklist for effective onboarding and talent retention. Show less

  • Quality and Staff Development Manager

    Sept 2004 - Mar 2020

  • Educator & Performance Improvement Coordinator

    Sept 2003 - Jan 2006
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  AOTA

  Mar 2020 - now

  Highlights of accomplishments in this role include:• Implemented new program processes with concerned stakeholders and and transformed it into a streamlined program with stakeholder satisfaction.• Efficient in planning and forecasting annual budget numbers. Track record of smashing revenue targets.• Penetrated new markets and increased state recognition from 33 to 38 states. • Amplified approved provider program share at a rate of 31% in 2 years (from 250 to 366 approvers) by pinpointing process gaps and automating repetitive processes. • Boosted annual revenue by $300K. Show less

  • Director, APP & Fellowship

    Sept 2023 - now

  • Program Manager, Approved Provider Program

    Mar 2020 - Sept 2023