Stephanie Holmberg

Experience

• 

  Access Point Family Services: Developmental

  Jul 2012 - Jun 2014

  Behavioral Analyst

  Provided direct therapy to developmentally and psychologically suffering clientsEstablished observable objectives to facilitate client reaching maximum potentialIncreased client's motivation to learn while accurately recording responses to stimuliStrictly followed all HIPAA and confidentiality lawsCollaborated with staff members to best serve client's needsActively participated in staff trainings designed to increase overall skillsConsistently strove to reduce client's socially inappropriate behaviorIncorporated Dialectical Behavioral Therapy skills in sessions to teach coping strategies Show less

• 

  Dress Barn

  Jul 2013 - Apr 2014

  Retail Sales Associate

  Brought cohesion to workplace via team building activities and conflict resolution skillsMaintained exceptional work ethic in slow and fast paced environmentsExecuted tasks necessary for preliminary management trainingOpened and closed cash registersMaintained visually appealing and effective displays for the entire storeBuilt customer confidence by actively listening to their concerns and responding appropriatelyAssisted in training of new hires

• 

  Hibrid

  Apr 2015 - Mar 2016

  Recruited and selected exemplary candidates for a wide variety of roles for solar operationsMaintained over 50 personnel and vendor files, abiding by federal and CA state regulationsEnforced compliance to federal and state laws by creating fair and consistent policiesInstituted and conducted benefits administration for over 25 benefit-eligible employeesDesigned employee performance evaluation process and disciplinary structureTrained executive team to create effective leadership via team-building activitiesAlleviated conflict by serving as liaison between all employees, including executivesPerformed administrative tasks in order to enhance company efficiency Show less

  • Human Resources Director

    Apr 2015 - Mar 2016

  • Permitting Coordinator

    Apr 2015 - Mar 2016
• 

  360 Solar

  Apr 2016 - Nov 2017

  Solar Project Manager

  Processed 50-60 accounts monthly, being the point of contact from sale to project closeoutImplemented company ​organizational infrastructure​ ​​for​ ​B2B interactions​​ ​and​ ​data​ ​management​​Managed processes of engineered plans through permit approval ​ providing​ ​consistent​ ​pipelineCreated​ ​and​ ​nurtured​ ​strategic​ ​relationships​ ​with​ ​key​ ​organizations​, ​​increasing​ ​margin​ ​and​ ​efficiency Increased​ ​closed​ ​sales​ ​by​ ​providing​ ​customer​ ​friendly​ ​marketing​ ​materials​ ​with​ ​​Illustrator and​ ​​Photoshop Provided​ ​executives​ ​with​ ​insight​ ​to​ ​future​ ​losses​ ​by​ ​processing​ ​​Payable​ Accounts ​​using​ ​bills.com Show less

• 

  Vivint Solar

  Jan 2018 - Dec 2019

  Customer Operations Project Manager

  Re-engineered interviewing process to hire employees with stronger Vivint Solar DNAPartnered with HR to establish an engaging recruiting, orientation, and training experienceRedefined the culture for frontline employees, providing incentives, and engaging activitiesConducted focus groups with front line employees to identify pain points in operation processesImproved employee experience by partnering with stakeholders to engineer operational changesCollaborated with IT to initiate the Work From Home Program for frontline agentsParticipated in other IT projects, providing insights as related to Customer and Employee Experience Show less

• 

  Ion Solar

  Jan 2020 - Jan 2021

  Customer Ops and Field SupportLed a team of managers, supervisors, and customer-facing specialists to ensure customers were given the best experienceImplemented a company wide process change from project owners to an assembly line model to improve ownership and the customer experience, through collaboration with cross-functional teamsAnalyzed data to automate steps of processes, increasing productivityPrioritized the employee experience, by having an open door policy and leading with the "boots on the ground" in mind for changes Show less

  • Director Of Customer Operations

    Sept 2020 - Jan 2021

  • Field Support Manager

    Jan 2020 - Sept 2020
• 

  DigiCert, Inc.

  Mar 2021 - now

  Championed continuous improvement by reviewing internal processes and systems to drive efficiency gains and reduce operational costs.Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.Improved communication between departments by proactively addressing inquiries and concerns related to deal processing tasks.Facilitated comprehensive training of new hires ensuring high productivity and compliancewith business requirements.Reduced turnaround time for project completion through effective resource allocation and team management.Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices. Show less Coordinated with senior level leadership to ensure their needs were being met driving QoQ sales growthPrimary liaison between sales and internal legal teams managing over 50 contract negotiations at any one timeReduced contract implementation times down to 5 days through process innovation & automationManaged VP & Executive customer communications ensuring progress in legal discussions & revenue realizationDirected the priority, progress and escalations of over 90 contracts per quarter contributing tothe fastest growing vertical of the businessImplemented Continuous Improvement techniques within the company to streamline identifying & solving problems with varying degrees of complexity Show less

  • Business Desk Manager, EMEA

    Jan 2023 - now

  • Global Trust Solutions Group Deal Desk Manager

    Mar 2021 - Dec 2022