Hussein Mostafa

Experience

• 

  SecureCom Egypt

  Jan 2014 - Aug 2015

  Network Specialist

  -Active and Passive component-Fiber Optics component-network design and infrastructure site survey

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  The Way Out

  Sept 2015 - Sept 2016

  Network Operating Center (NOC)

  - Supporting and monitoring the servers in hotel - Supporting and monitoring the access point and the services - Configuration the router and switch

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  Vodafone

  Oct 2016 - Oct 2017

  Power NOC Engineer

  - Supporting and monitoring the power of mobile site and control devices such as air conditioners, inverters, rectifier and sensors - Troubleshooting problems related to power devices - Reporting to the second line if the problem was not solved

• 

  Telecom Egypt

  Oct 2017 - Mar 2018

  Enterprise Service Level Management Engineer at TE data

  As an Enterprise Service Desk Engineer (October 2017- March 2018):• Handling customer complains via different channels (Phone calls, e-mails, web,).• Active and proactive support service faults reported by customer or proactive support system.• Maintain a professional level of troubleshooting procedures in order to minimize service down time.• Maintain periodic updates of service faults in Ticketing System and accordingly maintains customer update by fault recovery process milestones.• Configure and test the equipment used in supporting provided services in pops and in customer sites. عرض أقل

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  TE data

  Mar 2018 - Mar 2022

  As an Enterprise Service Level Management Engineer

  • Supporting leased lines & MPLS VPN issues of enterprise customers.• Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).• Configuring and troubleshooting MPLS L2 & L3 VPN on PE.• Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).• Troubleshooting issues on MSAN Cabinet (Huawei, ZTE)• Designing alternative solutions to maintain customer Service Level Agreement (SLA)• Troubleshooting issues on DSALAMS (Huawei 5600, Huawei 5100, Alcatel ISAM Alcatel ASAM).• Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).• Troubleshooting inter autonomous systems routing of BGP/MP-BGP• Monitor the utilization of customers' hardware and applications to check for traffic and system's stability.• Monitor systems to detect needs for repair and implement solutions to prevent connections downtime.• Proactive monitoring for all enterprise solutions by SolarWinds system.• Maintain a high level of service quality parameters to ensure service level agreements with the customers.• Handle all related projects of maintaining data, MRTG and SolarWinds Orionrequests and other departments' projects in the agreed time.• Work in three main project " School project – Ministry of Finance – Digital transformation" configuration and troubleshooting عرض أقل

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  Te data we المصرية للاتصالات

  Nov 2022 - now

  Enterprise Service Level Management Senior Engineer

  • Collaborating with network architects to design and implement functional company networks. • Configuring networking hardware. • Implementing network security measures. • Managing and mentoring junior Network Engineering staff. • Delegating networking tasks to junior staff. • Dealing with escalated network support issues. • Drawing up tasks status reports. • Reporting to Section head • Supporting leased lines & MPLS VPN issues of enterprise customers. • Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers). • Configuring and troubleshooting MPLS L2 & L3 VPN on PE. • Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static). • Designing alternative solutions to maintain customer Service Level Agreement (SLA) • Supporting leased lines & MPLS VPN issues of enterprise customers. • Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers). • Configuring and troubleshooting MPLS L2 & L3 VPN on PE. • Troubleshooting inter autonomous systems routing of BGP/MP-BGP عرض أقل