Tanushri Dubey

Experience

• 

  Aon Hewitt

  Jun 2004 - Jun 2005

  Business Associate

  -Research and analysis of the claims filed by the clients and adjudicating the claims based on the eligibility criterion. -Handling back-end operation process in lieu of customer queries.

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  Salient Business Solutions

  Aug 2005 - Apr 2006

  Customer Service Specialist

  -Re-verification of insurance policy with the insurance company.-Reviewing of claim status, calculating the claim amount to be paid/denied and adjudicating the claim accordingly.

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  Bank of America

  Jul 2006 - Nov 2008

  Mortgage Analyst

  -Mortgage Home Loan processing and Underwriting.-Review credit reports of applicants for loan origination position and ascertain negative findings on the credit report.-Validate and underwrite the loan as per decision received.

• 

  Accenture in India

  May 2010 - May 2017

  -Undertaken Project transitioning and trainings for new Accounts Receivables Project migrations.-Rigorous stakeholder management across process including escalation management.-Analyzing &maintaining data trends to develop action plans to streamline and improve the business process flow.-Managing,Liasing &Supervising complete AR activity for in house team of Global accounts.-Managing a set of team members & escalations for the process along with managing of process flow, reports as well as providing trainings,coaching,feedback to team members.-Achieved 'Act like an Owner Award' by client's sales team for living up to the company's value and performance. Show less

  • Process Lead/SME - O2C/ Accounts Receivable

    Jun 2015 - May 2017

  • Senior AR Collections & Billing Analyst

    May 2014 - Jun 2015

  • Credit Collections Analyst

    May 2010 - May 2014
• 

  HSBC

  Jun 2018 - now

  -Client Onboarding & Lifecycle Management - New to Bank - UK RFB Commercial Banking (Process Migrations).-Delivered the migration of work from UK to India with minimal impact and disruption on operations.-Managing complete account onboarding journey, post-sales support, through KYC,CDD, Risk assessment and research analysis, taking to complete account opening set up/closure ensuring all information,activitites are in line within policies and procedures.-Rigorous stakeholder management throughout the onboarding journey - both internal &external, along with liaising with senior management/leadership on business requirements.-Ensure the adherence to regulatory policies and due diligence on AML, KYC, sanctions, and FATCA-Project ownership executing high -impact projects and best practices/initiatives, meeting deliverables.-Demonstrate strong AML/KYC/Operations knowledge, including a solid understanding of the onboarding/KYC lifecycle, systems, and platforms.-Assist in mitigating and escalating all risks (operational, reputational, financial, regulatory, etc.) that may impact UK Client Onboarding.-Develop an appropriate risk culture across the Client Onboarding team and key partners.-Providing subject matter expertise (SME)guidance and support to RM's and other CMB colleagues to effectively manage financial crime risk, escalating wherever appropriate. Show less -Global Retail, Wealth & Personal Banking,FX,COE-Undertaken 2nd level escalation POC for customer queries for the Global transfers.-Execution of Business analysis, MI reporting for 26 supported countries across globe.-Review on Payment's investigation &reconciliation and settlement exception management.-Review &release on Access/incident Management request.-Managed International Education Payment Service process and act as a gate keeper prior to approving on onboarding clients. Show less -Global Liquidity and Cash Management (US and UK) -Corporate Commercial Banking Client Services-Carried out end to end project management & implementation, post sales requests placed for client's commercial banking products -New On boarding & maintenance.-Catered for 35+products among the receivables, payables, liquidity and channel streamlines for GBM, CMB, PB clients as well as top tier clients.-Handled internal-external project call discussion, along with documentation,verfication,back end set-up, training, moving to final project delivery.-Effectuated process enhancement ideas/projects to improve efficiency & quality on project delivery within process.-Achievements: Client appreciation on Project Handling (2018-19) | Team player award (Dec 2018) | Top performer award (Sep 2019) | Appreciation from GLCM Global Head for Risk mitigation during project handling (Oct 2019) |Excellent NPS scores and comments from UK clients -featured in Global Forum Newsletter 2020 | Show less

  • Client Services Manager - UK RFB CMB

    Jul 2023 - now

  • Assistant Manager -Business Analyst

    Jul 2020 - Jun 2023

  • Client Implementation Officer

    Jun 2018 - Jul 2020