Matthew Botwood

Experience

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  ContinuitySA

  Jan 2005 - Jan 2009

  Business Development Manager

  ContinuitySA (CSA) is the market leader in the SADC Business Continuity market with a services portfolio that incorporates disaster recovery facilities and risk assessment consulting. Based on my performance as a successful Key Account Manager responsible for 27 accounts I was promoted to Business Development Manager and given the responsibility of assisting potential new clients in our Botswana branch. RESPONSIBILITIES:• Securing new business for CSA’s core services portfolio including desktop and datacenter recovery factilities;• Protecting relationships by advising clients on Business Continuity strategy and disaster recovery methodologies;• Remaining present and available during post-sale activities for example assisting clients in testing scenarios or during disaster invocations. Exibir menos

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  EOH

  Jan 2009 - Jun 2012

  Business Development Manager (EOH) Infrastructure Managed Services

  As a member of the Outsourcing business development team my core focus was generating demand for EOH’s investments in Infrastructure Managed Services (IMS) and Software-as-a-Service (SaaS) technologies such as Mimecast.RESPONSIBILITIES:• EOH Group Sales Lead for the Mimecast sub-division (Email Continuity, Security & Storage);• Development of market strategy, forecasting and management of the cross-divisional sales team selling Mimecast;• The sale of end-to-end Infrastructure Managed Services in particular:- Managed networks, - Desktop support,- Remote application support,- Service desk,- Datacentre & Hosting facilities.• Supporting EOH IMS Manco in the development of overall sales strategy for the business unit.A key success for me and my customer was • Securing the full infrastructure managed service outsource contract for one of South Africa's major coal producers based on a 3 year term and reducing their costs by a reported 12% in year 1. Exibir menos

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  BT Global Services

  Jul 2012 - Jan 2015

  Senior Sales Professional

  The key focus of this role was to deliver on BT Group’s strategic objective of expanding its global footprint by targeting international organisations headquartered in South Africa.Key Successes for both me and my clients was to:• Assist South Africa's second largest Chemical's company stabilise their connectivity into extreme remote mining sites by installing a Wide Area MPLS Network in their AsiaPac facilities.• Assisted one of SA's largest short term insurance companies expand into two new markets by installing a Wide Area Network connecting their SA sites to the new sites in Australia and New Zealand. Exibir menos

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  Oracle

  Jan 2015 - Jun 2016

  Sales Director - Managed Cloud Services

  Assisted Oracle’s key clients to leverage their existing Oracle investments and consider the appropriate models for extending them into the cloud. OMCS delivers enterprise-grade, end-to-end ITIL managed cloud services across Oracle’s portfolio of business applications, middleware, database and hardware technologies, my duty was to assist key clients including MTN and the National Lottery Commission leverage maximum benefit from their Oracle Cloud investments.

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  BT - Global Services

  Jun 2016 - Jan 2018

  Senior Sales Professional

  Strategic sales professional, responsible for positioning BT as a primary outsource option for matters relating to network managed services, unified communications, unified trading, cloud services and related advisory solutions.Key successes for both me and my clients were:- Assisting Provincial government reduce their telephony costs by 60% across all sites in the province by delivering and managing their SIP implementation over a period of 5 years.- Helping one of South Africa's largest investment bank's to remove their legacy trading system and replacing it with BT's Netrix Trading Turrets - the Bank was awarded Top Investments Bank in Africa in the 12 months following the implementation. Exibir menos

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  Nexio South Africa

  Jan 2018 - Mar 2020

  Senior Enterprise Account Manager

  Key Account Executive responsible for managing all sales operations for two of South Africa's largest banks. I took great pride in being the single point of contact within Nexio for both banks, accountable for all delivery related queries as well as conveying strategic innovative value to their business leaders.In particular I was able to assist one of the Bank's in delivering their cloud strategy by placing a small team of Cloud Architects onsite to oversee the migration of the Bank's business units to the Microsoft Azure platform. Exibir menos

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  Infobip

  Mar 2020 - Jan 2023

  As a Key Account Manager and New Business Sales Team Lead at Infobip, I partnered with clients across multiple sectors to solve critical CX, operational, and digital transformation challenges. Focusing on customer journey personalization, I leveraged Infobip's industry-leading communication solutions to empower clients to connect with their customers via preferred channels like Email, SMS, Voice, and WhatsApp, thereby enhancing customer engagement and satisfaction.Responsibilities:• Led strategic account management, achieving 25% growth within the existing client base, while actively identifying and securing new business opportunities.• Drove cross-functional sales for Infobip's SaaS, CCaaS, and CPaaS solutions to meet clients’ unique needs across CX and digital transformation projects.• Developed and implemented account strategies, forecasts, and tailored value propositions in collaboration with key vendors (e.g., Microsoft, Cisco, DellEMC).• Mentored a team of three account executives, leading initiatives for rapid onboarding and sales proficiency within Infobip's global “Bippers Educating Bippers” training program.Key Achievements:• FY21/22: Ranked #1 in New Logo Acquisitions for the Africa region and achieved 336% growth in cross-sell acquisitions.• Client Impact: Helped clients secure measurable outcomes, such as:o SA Banking client awarded African Investment Bank of the Year 12 months post-implementation.o Provincial government client achieved a 60% cost reduction in communication across its network.o SA Insurance B2C client successfully expanded into two foreign markets without establishing physical branches.• Promoted twice, to Key Account Executive and subsequently to Acting Enterprise Team Leader, in recognition of outstanding performance and revenue contributions. Exibir menos In my role as Senior Sales Manager my duty is to be an ambassador of the Infobip brand when engaging with the change agents that are trying to deliver on their digital transformation strategy. On this basis my role is to understand the challenges facing my clients particularly in the areas of employee empowerment, operational optimisation and customer experience. By better understanding these challenges I'm able to provide valuable information and potential solutions leveraging Infobip's wide variety of use cases across all industry verticals globally.In this way I have helped my clients to build their businesses and realise significant results such as:- SA Banking client voted African Investment Bank of the Year 12 months after implementation;- Provincial Government client reduced communication costs by 60% across its estate footprint;- SA Banking client delivered on phase 1 of its digital strategy 6 months after implementation;- SA Insurance B2C client penetrated 2x foreign markets without opening a branch in country;- SA Chemical giant enabled employee communication in extreme remote sites throughout Asia. Exibir menos

  • Enterprise Key Account Executive

    Nov 2021 - Jan 2023

  • Enterprise Account Executive

    Mar 2020 - Jan 2021
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  FICO

  Jan 2023 - Jan 2024

  Senior Solution Success Manager (Omnichannel Communications)

  As Senior Solution Success Manager at FICO, I work with a diverse portfolio of clients to maximize the value of FICO’s data-driven solutions, enabling them to enhance operational efficiency, customer engagement, and overall strategic impact. My role is centered around developing long-term client relationships and ensuring the successful adoption and integration of FICO’s solutions in complex business environments.Responsibilities:• Serve as a trusted advisor for enterprise-level clients, focusing on optimizing their use of FICO’s predictive analytics, decision management, and customer engagement solutions.• Actively drive customer success strategies, including tailored solution adoption plans, KPI tracking, and insights-driven recommendations to improve performance and outcomes.• Collaborate closely with cross-functional teams, from technical experts to product developers, to provide clients with comprehensive support throughout their transformation journey.• Proactively identify upsell and cross-sell opportunities, leveraging customer feedback and analytics to tailor solutions to evolving client needs.Key Achievements:• KPI Performance Recognition: Invited to the Annual FICO SUCCESS Awards Conference 2024 in Boston for exceptional performance in client KPI achievement and impact.• Sales Achievement: Consistently met and exceeded performance targets across Quarters 1 to 4, earning commission-based rewards. Exibir menos

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  Tarsus Distribution

  Nov 2024 - now

  Business Unit Manager: Networks

  Developing and executing profitable sales strategies for a portfolio ofmajor network brands, leading tosuccessful market penetration and increased revenue.Collaborating with the nationwide Business Development management team to achieve sales targets by providing strategic guidance, product expertise, and market insights.Building and maintaining strong relationships with network vendors across key accounts to promote product portfolios, driving adoption and generating new business opportunities.Negotiating and closing agreements with large customers, securing contracts and expanding market share within thenetworking sector. Exibir menos