Abdullah Ahmad

Experience

• 

  Qatar Tv

  Jun 2007 - Jun 2009

  Graphic technician

  Part Time

• 

  Qatar University

  Jul 2010 - Dec 2013

  Student Record Specialist

  * Daily student records services at counter, phone, fax and emails, including registrations, withdrawals, questions * Assist faculty, advisors and campus administrators with questions about academic records * Record student changes to name, address or biographical data; Distribute handouts * Input of Emergency Contact Information * Enrollment verifications * Degree verifications * Provide copies of student records to Student Solution Center * Organizing and filing records (forms and folders) * Transcript request processing and maintenance of records * Support for students, advisors and faculty using degree audit in GPA. * Update records for students and notifications * Data entry for transfer coursework * Assist in projects related to data validation and legacy records * Verify professional certifications (licensing, boards and certifications) for Registrar approval: Maintain copies (when Senior Student Records Specialist is out, or as assigned) * Other duties as assigned * Attend seminars and professional development training when available to enhance achieving growth of the office for providing excellent services. Software training if needed for new software. * Advise students, University staff and the public on policies and procedures regarding graduation, grades, and the academic record. * Evaluate students' academic record to ensure published degree requirements are met for graduation and make independent decisions to grand degrees based on this evaluation. * Maintain and update undergraduate, graduate, and professional students' academic records. Show less

• 

  Al-Kass TV

  Aug 2010 - Oct 2012

  Producer

  Producer In Sport.Net Program

• 

  Qatar Museums

  Nov 2013 - Aug 2016

  Museum User Support Senior Analyst

  • System Administration.• Updating, upgrading and cleaning up all the EMu documents.• Suggest, Manage, assign and follow up on development projects.• Support all EMu Users in all Relating EMu Technical issues.• Support all the EMu Users in Migrating, Importing data, also Ensure the data quality entered to the database reached the agreed standers.• Provide Arabic and English training on different topics to EMu users, For Example, Introduction to EMu, Import tool, Crystal Reports, etc….• Security settings within EMu – by user group & module (testing of configuration)• User requirements for Emu• Liaising with external projects to advise on how data can be stored in EMu• Liaising with QMA staff in regard to using EMu in new ways• Troubleshooting and basic technical support• Central reporting design as required (user requirements)• Documentation Policy & procedural guidance• Ensuring EMu meet the requirements of QMA users across collections• New User Configuration & Management Show less

• 

  Anti-Doping Lab Qatar

  Sept 2016 - now

  IT Support Officer

  Responsibilities:IT technical support officers are mainly responsible for the smooth running of computersystems and ensuring users get maximum benefits from them. Individual tasks vary dependingon the size and structure of the organization, but may include:• Installing and configuring computer hardware operating systems and applications;• Monitoring and maintaining computer systems and networks• Talking staff or clients through a series of actions, either face-to-face or over the telephone,to help set up systems or resolve issues• Troubleshooting system and network problems and diagnosing and solving hardware orsoftware faults• Replacing parts as required• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Supporting the roll-out of new applications• Setting up new users' accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time• Rapidly establishing a good working relationship with customers and other professionals,such as software developers• Testing and evaluating new technology• Conducting electrical safety checks on computer equipment* Oracle ERP support for Inventory module, procurement, finance and HR. Helping end user to understand the issue and apply/suggest required enhancement Show less

• 

  Anti Doping Lab Qatar

  Feb 2024 - now

  Lead, mentor, and develop a team of IT support specialists and technicians.Set performance goals, conduct regular appraisals, and provide feedback.Define, document, and maintain IT support policies, procedures, and bestpractices.Manage the support ticketing system and ensure efficient prioritization andhandling of requests.Implement and monitor service level agreements (SLAs) to maintain highstandards of support.Identify opportunities to optimize IT support processes and enhance servicedelivery.Lead automation initiatives and explore advanced support tools.Contribute to strategic IT planning, aligning support initiatives with companyobjectives.Coordinate with other departments on cross-functional projects, changes, anddeployments.Communicate technical information clearly to both technical and non-technicalstakeholders.Evaluate and recommend IT support tools, software, and resources.Manage vendor relationships for IT support tools and external supportresources.Ensure budget compliance and optimize cost-efficiency in support operations.Develop and present regular reports on support performance, KPIs, and usersatisfaction.Monitor trends in support requests, analyze user feedback, and takecorrective actions as needed. Show less Main Duties:Supervise the implementation and maintenance of the ADLQ’s informationsystems and ensure provision of reliable, high performance, cost effective ITservices and systems for ADLQAssume the role of IT Manager temporarily if the IT Manager is on leave orvacationMajor Responsibilities/Duties:Prepare the IT strategic objectives and plans that contribute to theachievement of the overall objectives of ADLQ.Prepare an overall budget for IT Division and ensure that this budget isconsistent with the overall budget of ADLQ.Supervise the proper implementation of the established IT policies andprocedures at ADLQ.Monitor all IT services and ensure smooth operations, efficiency andeffectiveness of all activities related to IT.Ensure efficient provision of IT user support and maintenance services toother divisions and labs when required.Undertake IT systems studies and reviews and recommendchanges/upgrades to meet user and business requirements.Develop and maintain a security system for all communication andnetworking equipment, databases and systems.Coordinate the implementation of system security procedures and ensuresecurity and integrity of IT systems.Initiate and handle all ADLQ’s IT maintenance contracts with services.Conduct periodic meetings with subordinates to follow up smooth runningof activities and discuss their suggestions.Review all reports prepared by subordinates and prepare periodic reportswith respect to the IT Division activities and achievements to be submittedto the IT Manager. Show less

  • IT Support section head

    Oct 2024 - now

  • IT Assistant Manager (acting)

    Feb 2024 - now