Randolph Doniego

Randolph Doniego

Senior System Administrator

Followers of Randolph Doniego795 followers
location of Randolph DoniegoToronto, Ontario, Canada

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  • Timeline

  • About me

    Leading IT Client Services Manager with Expertise in Service Delivery and Client Satisfaction

  • Education

    • Technological Institute of the Philippines

      -
      Bachelor of Science Computer Engineering

      Activities and Societies: President (2001) TIPCpEA - Technological Institute of the Philippines Computer Engineering Association Training Certificates:•ITIL Certificate in IT Service Management•ITIL v3 Foundation (Global Knowledge)•Microsoft Modern Desktop Administrator: Windows 11 (Pluralsight)•Microsoft Office 365 (Pluralsight)•Microsoft Certified IT Professional (MCITP)•Exchange 2007/2010 (Learning Tree)•Windows 10, Enterprise Desktop Support Technician (Global Knowledge)•Microsoft Office 2010 (DPA Communications)•Interconnecting Cisco Networking Devices 1 – ICND1 (Global… Show more Training Certificates:•ITIL Certificate in IT Service Management•ITIL v3 Foundation (Global Knowledge)•Microsoft Modern Desktop Administrator: Windows 11 (Pluralsight)•Microsoft Office 365 (Pluralsight)•Microsoft Certified IT Professional (MCITP)•Exchange 2007/2010 (Learning Tree)•Windows 10, Enterprise Desktop Support Technician (Global Knowledge)•Microsoft Office 2010 (DPA Communications)•Interconnecting Cisco Networking Devices 1 – ICND1 (Global Knowledge)•Interconnecting Cisco Networking Devices 2 – ICND2 (Global Knowledge)•System and Network Security (Learning Tree)•Windows Server 2003 / 2008 (Learning Tree) Show less

  • Experience

    • Pacific Internet Singapore

      May 2001 - Jul 2002
      Senior System Administrator
    • Linksys - A Division of Cisco Systems

      Oct 2002 - Sept 2003
      Team Leader - Tier 2 Level Technical Support Group (US/Canada/UK Operations)
    • Convergys

      Oct 2003 - Dec 2006
      Network Support Engineer
    • Direct Energy

      Jul 2007 - Dec 2012
      Senior Analyst / Executive Desktop Support
    • Enercare Inc.

      Jan 2013 - Dec 2020
      • Manager - IT Client Services

        Oct 2019 - Dec 2020
      • Senior Analyst / Executive Support / Team Lead

        Jan 2013 - Oct 2019
    • Metergy Solutions Inc.

      Jan 2021 - May 2024
      Manager - IT Client Services
    • Provident Energy Management

      Aug 2024 - now
      Systems Administrator
  • Licenses & Certifications