Ling Li Jing

Experience

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  ASUS

  Feb 2015 - Apr 2016

  Customer Service Officer

  - Resolve product or service problems by clarifying the customer's complaint- Determining the cause of the problem- Selecting and explaining the best solution to solve the problem- Expediting correction or adjustment- Following up to ensure resolution- Identify and assess customers' needs to achieve satisfaction- Follow communication procedures, guidelines and policies

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  SIA Engineering Company

  Jul 2018 - May 2020

  Aircraft Maintenance Planner

  - Packaging of physical spares according to planned tasks- Liaise with Licensed Aircraft Engineer (LAE) to discuss daily scheduled maintenance tasks - Preloading of spares- Ensure that paperwork for planned tasks has been printed- Ensure that all tools & equipment required for workplan tasks are available and serviceable- Conduct thorough investigations on aircraft delays and on-ground incidents/accidents- Weekly updates on utilization for avail man-hours for air tug drivers.- Update Staff database.- Liaise with SASS officers to get data needed for investigation.- Assist to write statement and collate them for reference.- Handling A-check and AOG tasks.- Perform E-tasks setup Show less

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  Acme Associates Pte Ltd

  Jun 2020 - Mar 2021

  Facility Management Engineer, Data Centre

  • Performs site inspections and monitors the building.• Planning and coordinating infrastructure and equipment maintenance schedules and activities.• Preparation of documents such as MOP, PTW and RA.• Conduct meeting with client and vendors to ensure works are in progress. • Coordinating and overseeing contractors performing maintenance activities. • Developing processing plans and optimizing resource allocation.• Assists senior engineer with responding to all on-site incidents and acts as directed. • Analyzing costs to ensure within budget range. Show less

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  CapitaLand

  Apr 2021 - Oct 2023

  Executive, Critical Facilities Engineering, Data Centre

  • Supervise vendors carrying out maintenance and repair works in the building• Carry out daily equipment inspections and checklists verification• Ensure that periodic maintenance works as performed by appointed vendors are executed satisfactorily & in accordance with agreed procedures• Correct and timely provisioning of power and racks for customers• Prepare customer monthly progress report and track status of deliverables• Process billing of completed Customers Service Requests• Perform any other ad-hoc tasks associated with the maintenance, upgrading, repairs, addition or modification of the facilities• Carry out daily operation and maintenance work orders/tasks safely and accurately• Provide Remote-Hands services to DC customers• Install, troubleshoot and de-install Cross-Connects cabling Show less

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  Equinix

  Oct 2023 - now

  Senior Data Center Facility Engineer

  • Performs specialized preventative and corrective maintenance on-site• Handle SS564 and OSPAR internal and external audit• Laisse quotation and raise purchase order• Monitors the Building Monitoring System (BMS) and resolves alarms for specialized issues requiring considerable judgement and implications to resolve• Implements energy efficiency measures• Assists on coordinating critical infrastructures• Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements• Assists with the creation and submission of scripts for maintenance• Tracks and implements the work approval process for service providers for critical maintenance• In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up-to-date• Performs specialized site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts• Identifies Single Points of Failure (SPOFs) and recommends solutions• Responds to all on-site incidents, including failures, significant problems and delays• Performs Root Cause Analysis (RCA) resolves issues• Supports the on-site staff during incidents• Makes moderate changes to mechanical, electrical and specialized systems, as directed• Carries out Energy Efficiency projects• Supports life cycle maintenance/end of life infrastructure projects and critical replacements• Collaborates with others to resolve difficult facility incidents• Effectively collaborates within the department; may mentor team members on skilled maintenance activities Show less