Andrea Scheckel, CMP, CTA

Experience

• 

  Kirlin's, Inc.

  Jul 2000 - Nov 2005

  Sales Associate
• 

  AHC Hospitality

  Sept 2007 - May 2008

  Provided customer service following all hotel proceduresChecked guests in/ out of hotel and assisted other associated departments with guest requestsAssisted with training and shadowing new employeesWorked with Micros computer software in Plaza Business CenterReceived “Bravos” on Secret Shopper Reports Created and mailed introduction and thank you letters to clientsDistributed banquet event orders and daily paperwork to managers and supporting departments (twice a week)Created the hotels daily event list and reader board activitiesFiled and organized files for Convention managers

  • Front Desk Agent

    Nov 2005 - May 2008

  • Sales/Conventions Intern

    Sept 2007 - Dec 2007
• 

  Western Michigan University

  May 2008 - Sept 2016

  Managed two Grand Rapids locations including hiring additional staffManaged and monitored all Conference Management client events and services includes-Registration (montioring; onsite and online)-Exhibitors-Sponsorship and Speaker ManagementLead weekly event detail meetings with outside vendors (security, catering, housekeeping, maintenance)Assisted in creating department budgets for all Conference accounts Administrative level privileges/User Support for the Ungerboeck (CSM Software)Responsible for inputting classes and audio visual needs for our main Grand Rapids locations Show less Appointed coordinator of the two Grand Rapids locations (October 2009-March 2013)Served as Manager On Duty on weekends and for evening events at both Grand Rapids locationsAssisted with creation, hire, and monitoring of Internship Program with local UniversitiesResponsible to pay monthly bills and purchase department supplies Created and distributed marketing materials for local market outreach of bridal shows and high school promsSupported clients with audiovisual needs and troubleshooting during events Show less

  • Assistant Director of EUP Conferencing

    Mar 2013 - Sept 2016

  • Conference Service Coordinator

    May 2008 - Mar 2013
• 

  AHC Hospitality

  Sept 2016 - now

  • Assistant Director of Convention Services

    Apr 2017 - now

  • Convention Services Manager

    Sept 2016 - Apr 2017