Chris Bieschke

Experience

• 

  Astronautics Corporation of America

  Jan 1996 - Jan 2003

  • Field Tech

    Jan 1996 - Jan 2003

  • Field Tech

    Jan 1996 - Jan 2003
• 

  OpenText

  Mar 2004 - Mar 2022

  An innovative professional with extensive customer service experience. Skilled at building positive and enduring relationships with customers through exceptional interpersonal skills and “can do” attitude. Executes with a results-oriented style and a follow-through philosophy that have culminated into a reputation for getting the job done, particularly in high-visibility situations where customer satisfaction is paramount.• Act as technical liaison between customer and company, monitoring all customer cases and escalating issues to development and/or product management as necessary.• Create and maintain reports for numerous customers following resolution life-cycle of any and all open or pending issues.• Responsible for keeping customers appraised of all new software releases and patches to software bugs.• Responsible for crisis management in relation to software issues at customer sites.• Provide customers with incident management at vendor level.• Provide regular updates to internal executive resources regarding the progress of upgrades and/or reported critical issues at customer sites.• Assist customers with release management planning.• Calculate and negotiate with customer yearly support term renewals.• Provide billable project management at numerous customer sites, working with both customers and integrators as required.• Set project expectations regarding deliverability, project performance, tasks, costs, and time frames.• Utilize project management skills such as communication, presentation, time management, risk management, organization, and planning to successfully implement company's products.• Manage project resources to perform tasks according to plan. • Serve as primary project escalation point for issues; resolve conflicts involving scheduling, resources, or technical project issues. .• Responsible for managing change requests and communicating financial status and project activities to clients and OpenText stakeholders. Show less • Provided support for executive leadership team and sales management team in a high pressure and stressful environment.• Maintained Sarbanes Oxley compliance workflows and ensured procedures were followed. • Managed problem resolution process to ensure uniform levels of customer service across a distributed organization. • Assisted with the continuous improvement for over 1000 employees utilizing metrics. • Conducted staff training and delivered clear and concise support documentation.• Planned IT projects for international sales/user conferences, internal training, and customer training. Show less

  • Sr. Service Manager

    Jan 2020 - Mar 2022

  • Sr. Program Manager

    Jul 2019 - Mar 2022

  • Program Manager, Managed Services

    May 2009 - Jul 2019

  • IT Site Administrator

    Mar 2004 - May 2009
• 

  Oracle

  Mar 2022 - now

  Executive Escalations Manager at Oracle