Ashan De Saram

Experience

• 

  Sri Lanka Cricket

  May 2008 - Jun 2018

  • Resolved system slow-down and network failure issues through network migrations, reconfigurations, integrations and troubleshooting• Secured company data by introducing a cloud backup• Lead the statistical reporting team• Configured and maintained the organization's internal computer network• Managed network security tools• Identified, troubleshoot, solved and documented network connectivity and performance issues• Monitored network performance and optimize the network for optimal speed and availability• VMware• Windows 7, 8, 8.1, 10• Windows Server 2012 , 2016• Network Software• Backup and restore systems• Regulated user access to sensitive files to protect against internal security breaches• Train new users regarding software and procedure changes Show less • Developed solutions or alternative practices• Recommended new systems, procedures, or organizational changes• Made recommendations to management through presentations or written reports• Conferred with managers to ensure changes recommended are effective• Gathered and collected information about problems to be solved or procedures to be improved• Interviewed personnel and conducted onsite observations to determine the methods, equipment, and personnel that required• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Installed, Configured and maintained Multifunctional Devices (MFD) and other Digitizing Equipment• Run Macro functions in Excel to perform specific tasks when creating statistical reports• Installed, modified, and repaired computer hardware and software• Ran diagnostic programs to resolve problems• Resolved technical problems associated with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems• Installed computer peripherals for users• Followed up with end users to ensure issues have been resolved Show less

  • Network Administrator

    Jan 2015 - Jun 2018

  • IT Support Specialist

    May 2008 - Dec 2014