Mary Udoh

Mary Udoh

Help Desk Support Specialist

Followers of Mary Udoh390 followers
location of Mary UdohObafemi Owode, Ogun State, Nigeria

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  • Timeline

  • About me

    Azure Administrator Associate| Cloud Engineer | ICT/IS helpdesk.

  • Education

    • University of Ibadan

      2011 - 2015
      Bachelor’s Degree Computer Science second class upper
  • Experience

    • PwC Nigeria

      Aug 2013 - Jul 2014
      Help Desk Support Specialist

      Assist in documentation of problems that arise from end users and initiate problem resolution. Preparation of Computer System (laptops) for users or Staff. Technical support comes in different forms such as phone calls, emails, intranet etc. Configuration of office mails on mobile devices for user Set up Video conferencing.

    • NYSC

      May 2015 - Apr 2016
      Computer Teacher

      Responsible for teaching the assigned subject and the projects related to the subject. Established and implemented a functioning computer club which enriched student learning experience resulting in greater student use of computer system.

    • PwC Nigeria

      Jan 2018 - Jun 2018
      Information Technology Support Specialist

      Operating system deployment and migration of user data and system configuration in Masses to new systems.Design, install, configure, optimize and document Windows 7/8.1 to Windows 10 environments.Prioritizing and deploying updates and patches for OS and applications so that all machines and data receive the most up-to-date protection.

    • Computer Teacher at Wesley school for hearing impaired, surulere

      Aug 2018 - Jul 2022
      Computer Teacher

      • Teaching the assigned subject and the projects related to the subject by using computer system. • Helping and guiding the students for any problem that they come across academically. • Teaching students with Visual aids for better understanding with the help of sign language.

    • Wesley School for Hearing Impaired, Surulere

      Aug 2018 - Jul 2022

      • Teaching the assigned subject and the projects related to the subject by using computer system. • Helping and guiding the students for any problem that they come across academically. • Teaching students with Visual aids for better understanding with the help of sign language. Teaching the assigned subject and the projects related to the subject by using computer system. Helping and guiding the students for any problem that they come across academically. Teaching students with Visual aids for better understanding with the help of sign language.

      • Computer Teacher

        Aug 2018 - Jul 2022
      • Computer Teacher

        Aug 2018 - Feb 2022
    • Side Hustle

      Apr 2022 - Apr 2023
      Product Manager
    • Tek Experts

      Sept 2022 - now
      Technical Support Engineer

      Knowledgeable Technical Support Specialist with over three years of experience in small and large corporations. Eager to share technical know-how and provide service for common operating systems such as Microsoft Windows and Linux, as well as related computer hardware and accessories.

  • Licenses & Certifications

    • Certificate of Achievement - Soft Skills Training

      Jobberman Nigeria
      Mar 2022
    • Certificate of Completion - Cyber Security

      Tech4Dev
      Jun 2021
    • Copilot for Support (DfM/DfC)

      QA Ltd
      Aug 2024
      View certificate certificate
    • Certificate of Achievement - Cloud Computing (Azure) with successful completion of capstone project

      #MumsWhoCode Community
      Mar 2022