Sachin Patel

Experience

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  Tech Mahindra (formerly Mahindra Satyam)

  Oct 2009 - Jun 2012

  Technical Associate

  Project: Service Fulfilment & Workflow Development in Telecom (OSS/BSS) domain with Global clients and coordinated the work of subordinatesRoles and Responsibilities: • Core Telecom product expertise centred on requirements capture, end to end design• Systems integration for Fibre (FTTP/FTTC/FVA) technologies.• Functional expertise in Provisioning, Network management & inventory, Number Management and portability for L2C journey within Telecom domain.• Experience of Workflow Automation Development for service fulfilment within Telecom • Extensive experience on PLSQL Procedures, functions, Triggers.• Configuring and Automating Functional Testing, Integration Testing, Regression Testing and User Acceptance Testing• Sound understanding of SDLC and TDLC Processes working for a CMM Level 5 company and eTOM frameworkAchievements:• “Most Valuable Team Player” Award in the Year of 2010-11.• “Cookie” Award in the Year of 2010-11 Show less

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  Head Held High Services Pvt. Ltd.

  Apr 2013 - Jun 2013

  Summer Intern

  • Design, Develop and Implement Management Information System for the Organization• Improving the Process Efficiency with the help of Dash Boards (Key Performance Indicators).• Evaluating various Open Source software for Project Management, E- Portfolio Management and HR Management.• Recruitment Process.

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  Cognizant Softvision

  Mar 2014 - Sept 2016

  MIS Analyst

  Designation: MIS AnalystRoles and Responsibilities:• Providing Business Intelligence to the top management to help them to take informed decision and also providing recommendations in the form a Balance Score Card• Elicit requirements using a variety of methods/tools• System Analyst as in Plan, design, recommend business process to improve and support IT and business activities• Effectively communicate limitations or challenges with existing or proposed requirements and/or processes.• Understands downstream process impacts of issues, changes and resolutions across multiple business areas• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs• Build and maintain long term working relationship with all areas/levels of the organization• To work with multiple projects simultaneously• Liaise between various business units, technology teams, support teams and end users• Design wireframes using Visio for client presentations • Financial Analysis of Projects (Expansion, Initial Investment Outlay, Resource Margins, Billing)Achievements• Building reports, Running reports, Extracting reports using Database Management Systems and Microsoft Office tools for our C-Level executives to make informed Strategically Decisions• Software Asset Management • Financial Audit of Payroll and Balance score cards• Implementation and Automation of Business Process• To Head Purchase Department and IT Infrastructure Management• Became Silver Partners IBM and Dell • Implementation of IBM Tivoli for Asset Life cycle Management• Fresh Service Implementation for IT helpdesk• Microsoft Gold Partners entitlement administration Show less

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  Cognizant

  Sept 2016 - May 2017

  Tech Lead

  To bring together information residing in silos and use it in a unified, cohesive way. Operations Analytics to provide key metrics on application, database, and OS/platform performance together in one single dashboard to triage and diagnose more effectively.• Dashboards – Global reporting in terms of KPI/Metrics/Standards to CS • Forecasting and Analytical Reports - Tableau used to visualize and create interactive, sharable dashboards.• Trend/Predictive analysis – Using macro and advanced excel features• Operational Analytics – Emite tool for text analytics and clustering• Billing reports - From generating PO to Invoicing the clients• Contract management/Billing assurance – Responsible for all client interactions and documentation• Monitoring - Ticket lifecycle management and workflow using Service now • Project Management – To manage a team of 100 L2 resources, all with 8+ years of experience and to measure service performance to ensure reliable and secure delivery of application and infrastructure services to business end users Show less

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  Accenture

  May 2017 - Aug 2018

  Senior Analyst

  Operational intelligence that leverage machine data to help identify IT insights to resolve root cause of failure faster and improve operational performance using predictive analytics • Perform quantitative and qualitative analysis including statistical modelling to convert data into insights. Translates insights into an analysis reports and communicate back to clients• Report Designing using Hp OpsA, “Operations Analytics”, Vertica database and SAP business objects• Predictive Analytics: Machine learning algorithms to automatically calculate baselines taking into account data patterns and seasonality to predict future performance to ensure highest Levels of availability for 15K Nodes• Product manager for HP IT tools: Act as the ongoing interface between client and application, dedicated to quality, using exceptional communication skills to keep our world class systems running also can accurately define a client issue and can interpret and design a resolution based on deep product knowledge• Advanced machine data to gain a complete view of our IT operations analysis by leveraging all our data, both structured and unstructured including: events, logs, topology and any metric Show less

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  Shell

  Aug 2018 - now

  Product Analyst for an Energy Domain Analytics Platform built for decision making and advanced analytics from a Contract and Procurement strategy & planning point of view. Build Data as a Product Mindset.Create context to data through story telling, visualization and Analytics. Democratization of data through self service Business Intelligence. Analyze data and convert business requirements into functional/technical specs Unlock Business value by tapping into data from multiple silos. Powering Progress analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers

  • Product Analyst

    Apr 2022 - now

  • Data Analyst

    Aug 2018 - Mar 2022