
Julio Diaz
Customer Service Representative

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About me
Passionate Industrial Engineer | 15 Years Experience | Continuous Improvement & Operational Excellence Specialist | Thriving in Challenging Environments | Committed to Learning & Growth
Education

Steam Dominicana
2017 - 2018CPIM Certified Production and Inventory Management Logistics, Materials, and Supply Chain Management Certification
Steam Dominicana
2017 - 2018Lean Six Sigma Green Belt Lean Six Sigma Certification
Rochester Institute of Technology
2011 - 2012Supply Chain Management Certificate Industrial EngineeringActivities and Societies: Society of Hispanic Professional Engineers

Quality GB
2011 - 2011Six sigma green belt training
Universidad Católica Tecnológica del Cibao
2004 - 2010Industrial Engineer Lean, Six SigmaActivities and Societies: Industrial Engineering Students commitee member

Universidad Catolica Tecnologica del cibao
2004 - 2009Industrial Engineer Industrial EngineeringActivities and Societies: Industrial Engineering Students Comitee

Rochester Institute of Technology
2011 - 2012MML Manufacturing Leadership, Project and Supply Chain ManagementActivities and Societies: SHPE @ Rit Member
Experience

STREAM International
Apr 2007 - Sept 2007Customer Service RepresentativeCustomer service for Cable companiesLive troubleshooting for customers over the phone

Hanesbrands Inc.
Apr 2009 - Aug 2011Process Control Engineer• Follow up and control on the external and internal variables in the process.• Supervision and improvement of the process performance measures• Lean projects implementation in the process.• ISO 9001:2000 implementation support and follow up• Participant in various plant-wide continuous improvement projects (kaizen, lean, six sigma, quality)• Supervised a problem-solving oriented team

Gorbel
Sept 2012 - Mar 2013Manufacturing EngineerRevision and updating of shop routingsLine balancingLayout remodelingLean Implementation

Hanesbrands Inc.
Jan 2013 - Aug 2020Recollection, revision and analysis of key process indicatorsProcess performance follow-up and improvementProduction capacity analysesImplementation and maintenance of lean toolsLean Leader – Lean event facilitator and continuous improvement Projects leaderMember of the ergonomics committee – ergonomic assessments and improvement implementationsLead auditor for the company’s Integrated Quality Management System based on ISO 9001:2008Follow-up, maintenance and improvement of process safety.development of process quality follow up programs Development and modification of plant layouts. Show less
Production Superintendent
Mar 2019 - Aug 2020Engineering Superintendent
Jun 2017 - Mar 2019Engineer technician coordinator
Jul 2015 - Jun 2017Process Engineer
Jan 2013 - Jul 2015

Manojos Tobacco
Aug 2020 - Jul 2023Production ManagerPlan, direct, control, and coordinate the resources and work activities required to meet product demand within cost, quality, and client requirements on a primary tobacco processing plant.Manage the facilities maintenance programs plantwide, including facilities, production, electrical, and automation.Assure a healthy work environment with the people at its core and supported by high safety, quality, and continuous improvement standards.Coordinate and support major business projects that improve operations Show less

Resonance Companies
Jan 2023 - Dec 2024Service Assurance:Own the on-time delivery of orders throughout the flow, ensuring expectations are met.Resource Management:Effectively manage resources including time, personnel, machinery, and finances to optimize the economic value of operations.Streamlining Process Flow:Identify and resolve process flow bottlenecks through workflow redesign and other methodologies to enhance overall operational capacity and throughput.Process Control:Ensure all identified process inputs are controlled and monitor process outputs to maintain process stability.Operational Excellence:Foster team engagement with company alignment.Communicate, guide, provide feedback, teach, and promote growth within the team.Driving Process Improvement Initiatives:Identify opportunities for process improvement and cost avoidance/savings.Take ownership of execution, ensuring alignment with organizational strategies before implementation.Business Intelligence:Drive the definition, implementation design, and monitoring of the performance of business KPIs to support informed decision-making. Show less Manage and leverage automation operational software to produce digitally printed garments.Drive Programs, Improvement, and ideas to optimize construction, assembly, sewing, packaging, and fulfillment for a network of fashion brands and retailers across the globe.Drive the application requirements for the Company’s Propietary ERP Platform and the implementation of the operational requirements across the production operation. Work collaboratively with Application Engineering to support the development and implementation of Analog to Digital flows in the make.one software. Show less
Operations Manager
Jan 2024 - Dec 2024Flow Engineering Manager
Jan 2023 - Apr 2024

Eaton
Dec 2024 - nowManufacturing Engineering ManagerResponsible for the technical support of the manufacturing areas overseeing all manufacturing process performance and stability as well as production line improvements, such as re lay-outs. Determine manufacturing operations standards, personnel and equipment requirements to reach load targets. Promote manufacturing excellence goals in safety, quality, productivity and cost. Support continuous improvement initiatives. Lead documentation and implementation of capital investment projects.
Licenses & Certifications
- View certificate

Verified International Academic Qualifications
World Education ServicesJan 2019 
Supply Chain Management
RIT
Volunteer Experience
Representative
Issued by InPower on Jul 2015
Associated with Julio Diaz
Languages
- spSpanish
- enEnglish
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