Joe Wilcox

Experience

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  Incipe LLC

  Jun 2003 - Jun 2006

  Information Technician

  Implement, maintain, manage, quick and cost effective solutions to the business needs pertaining to but not limited to:Microsoft ISA 2000 / 2004 / 2006Microsoft / Cisco Site to Site VPN PPTP Financial connection to ADP ServerWindows Server 2000 / 2003 / 2003 R2 Servers Windows Pc’s 2000 / Xp / 7Externally / Internally Hosted WWW IIS ServerAvaya / Nortel Phone SystemAll Low voltage wiring (Cat5 / Cat3 / Coaxle)● Contracted as a temporary assistant to install computer terminals so the other Information Technologist could work on configurations for their server● Recommended and permanently employed full time to manage their sister company due to recognition of my total knowledge of their computer system Show less

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  Golf Mill Ford and Sponte Sales

  Jun 2006 - Jun 2013

  Systems Administrator

  Multiple Locations: Golf Mill Ford (Primary) | Hawk Chrysler Dodge Jeep● Upgraded and prepared system for new Off-Site solution. This would include Cisco Phone, ADP Financial, and DSDA. ● Deployed Microsoft Windows Environment 2003 - 2008 R2 Servers in combination with Microsoft ISA/TMG, Active Directory, and Cisco Routers to create Internet security and content filtering as well as a site to site VPN for multi-location access.● Elevated and based all servers to a Xen Server Environment for replication and redundancy● Installed Xen Desktop to create virtual computers to construct cost effective computer solutions● Created new and inexpensive resolutions for implementing daily business● Collaborated with multiple third party companies and I was trained to handle a variety of systems to third party’s specific preferences● Below is a basic diagram of the network I engineered before we went to cloud services. Only difference in servicing our cloud service was an Introduction of T1 for Point to Point, and new routes built into the TMG Firewall in case of failover scenarios. Show less

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  Support.com

  Aug 2013 - Oct 2014

  Remote Service Technician

  ● Support.com is contracted by Xfinity Comcast to handle all advanced trouble shooting for client side connections..● I would handle on average 1,080 Inbound calls a month between my normal 9-5pm● To maintain high level of support, our team was trained to be A+ & N+ Certified. ● Utilizing the internally drafted testing and scoring systems. I was in the top 50 tier out of 8000 employees.● Handled Customer issues including, but not limited to, computer connections, viruses, OS and application issues. Our scope would include Windows, Apple, Linux, and android.● Built “How to’s” to reach highest possible level in rating system - benefiting my entire team’s presentation. Based off of 100% scores for over a 6 month period. Show less

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  Everywhere Wireless

  Sept 2014 - Oct 2018

  Senior Systems Engineer / Support Manager

  ● Configure, administer, and maintain 4 primary points of fiber internet to distribute approximately 12Gbps in a Multi Mikrotik Router Solution utilizing OSPF over a Wireless point to point system throughout Chicago. This would include not only MDF (Main Distribution Frame) locations, but fiber being deployed to an IDF (Independent Distribution Frame).● Generate new configurations and scripts to implement in network infrastructure to enhance connectivity and redundancy● Manage and create lab environments to fully test all solutions before distribution● Maintain a high level of reporting and monitoring for every device.● Manage Windows 2008 R2 Domain controller (Active Directory) - Office use only.● Microsoft Exchange – Office use only.● Rebuild entire Vtiger CRM (Manage Sales leads and Support tickets). ● Managed a team of 14+ members consisting of both on-site field (Low Voltage solutions) and off-site phone technicians. ● Developed “How to’s” and maintained an advanced level of training to boost productivity and continue the teams education level. ● Handled all Tier2 Customer issues including, but not limited to, internet connections, wireless transmission, viruses, OS and application issues.● Some of the advancements I procured in the company were, reconfiguration of entire accounting system to include a hold until activation option, Implement new unknown (Grandstream / Polycom / Free PBX) Phone System, remove outdated solutions and update entire network with vlan port tagging to apply speeds vs PPPoE / Radius user based configuration. Show less

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  West Jeff Auto Sales

  Oct 2018 - now

  Manager of Information Technology

  • Take lead on converting a spoke network into a centralized cloud based system.• Taking the term “NOC” to a different level for administration. • Organizing and training a team of 4+ individuals to utilize and improve on existing cybersecurity. • Make important policy, planning, and strategy decisions to cultivate growth and a healthy network environment.• Develop, implement and review "Information Technology" operational policies and procedures.• Assist HR with recruiting when necessary.• Help promote a company culture that encourages top performance and high morale.• Oversee budgeting, reporting, planning, and auditing.• Work with senior stakeholders.• Work with the board of directors to determine values and mission, and plan for short and long-term goals.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations.• Support worker communication with the management team.• Provide general administration for 800+ users utilizing Office365, Windows 2016, ect. Show less