Rodolfo Mercedes

Experience

• 

  BanreservasRD

  Jan 2002 - now

  Supervision of the support management team for the Banreservas ATM network. Maintain the service of the alternate channel of ATMs with a UMTIME availability of more than 90%, manage the SLA of the first and second line technical service suppliers over 90%. Analyze and supervise the UPTIME of the Banreservas ATM network and supervise the SLA of technical service suppliers to the ATMs. First line technical support and cash management. Manage and place cash in ATMs in the eastern region of the Dominican Republic according to the park's cash demand. Cashier operations in a commercial office.

  • Senior ATM Support Engineer

    Dec 2021 - now

  • ATM SLA technician and analyst

    Aug 2016 - Dec 2021

  • ATM Technician

    Dec 2010 - Aug 2016

  • ATM cash assistant

    Sept 2008 - Dec 2010

  • Bank Teller

    Jan 2002 - Sept 2008
• 

  Tecno Move

  Nov 2013 - now

  Member of the board of directors, participate in quarterly meetings for decision-making at the assembly level. Founder of Tecno Move SRL, a company dedicated to providing IoT and Telemetry technology solutions.

  • Board Member

    Oct 2021 - now

  • CEO

    Nov 2013 - Oct 2021