Annabelle Guittard

Experience

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  Cipher Systems

  May 2004 - Sept 2004

  Junior Consultant

  Training on MIS Plain software and SQL Server Analysis (OLAP) Services. Formulation of HR concepts for the development of the 2005 budget at Telcel through VbScript, SQL, Microsoft Access, and SQL Server.

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  Seguros Mercantil

  Oct 2004 - Jul 2007

  Business Continuity Management Leadership

  Responsible for planning, controlling, and supervising activities related to business continuity plans within the company; Identifying vulnerabilities and threats that may affect business continuity; Studying the operational and financial impact (BIA) that a catastrophic event could have on the organization from a scenario analysis perspective; Identifying the organization's needs for process recovery in the event of an incident; Scheduling and implementing training sessions for 1300 employees to ensure they are adequately prepared to respond to disaster situations; Analyzing and proposing appropriate strategies to support and recover business processes in the event of a catastrophe; Reviewing and approving contingency processes proposed by different units of Seguros Mercantil; Creating and maintaining updated information necessary to operate continuity plans; Supporting business units in crisis management; Monitoring disaster recovery plans in the technology area; Ensuring the proper provision and functioning of physical space and material resources (including hardware and software) necessary for the operation of continuity plans; Periodically reporting to the Operational Risk Management Department of Seguros Mercantil, Banco Mercantil, Commerce Bank (Grupo Mercantil Servicios Financieros) on the status of business continuity plans within the organization. Seeking improvements in BCP through new projects related to BCP Best Practices International standards. Show less

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  Lumy Surf School

  Jan 2006 - now

  Surfing Coach

  As an experienced retail manager deeply passionate about cycling and water sports, I thrive on delivering exceptional service and experiences to customers of all ages. With a strong focus on tailoring advice and recommendations to individual needs, I ensure effective sales and customer satisfaction.In addition to managing teams and daily store operations to optimize efficiency and profitability, I am dedicated to fostering a sense of community and excitement around outdoor activities. Twice a month, we host surfing courses for children and adults aged 3 and above, provided they can swim. This initiative not only promotes water sports but also strengthens our bond with the local community and enhances our brand's image as a hub for outdoor enthusiasts.I am committed to continuous improvement and innovation, always seeking new ways to engage customers and create memorable experiences. Show less

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  CA Ron Santa Teresa

  Jul 2007 - May 2012

  Corporate Projects Leader

  Responsible for leading SAP Business Intelligence (BI), SAP Customer Relationship Management (CRM), and SAP Portal-Knowledge Management (KM) projects in the implementation of the Intranet; Business Continuity Management Projects: Disaster Recovery Plan (DRP) with the first phase of moving company servers from CA Ron Santa Teresa to the Global Crossing Data Center, and Business Continuity Plan (BCP) for the commercial, financial, and Systems and Technology areas.Upgrade SAP Projects: Business Warehouse (BW) to SAP Business Intelligence (BI) on the SAP Netweaver 2004s platform; Occupational Medicine System Project for the Human Resources Management. Implementation leader for controlling risks identified by Systems and Technology Audit.Founder and Organizer of the Race13k mountain race benefiting the Santa Teresa Foundation for 2 years. Show less

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  Producciones Lumy

  Feb 2012 - Dec 2014

  Managing Director

  Design, direct, and oversee the organizational structure of marketing, human resources, services, operations, and media communication.Evaluate and manage new strategic business opportunities, initiatives, mergers, acquisitions, partnerships, alliances, and/or joint ventures for the Sports Events Production Company.Supervise market analysis, monitor competitive activity, and identify customer needs.Provide leadership in planning, designing, and implementing strategic business objectives across various management areas.Define the vision, strategies, and tactics for the evolutionary growth of human resources.Select, develop, and evaluate personnel to ensure efficient functioning of the function.Direct and execute interactive marketing strategies: Social Media Management, creating content plans, monthly statistical reports (pre, during, and post-event), daily posting on the 3 social networks (Twitter, Facebook, and Instagram).Design, manage, control, and maintain business plans oriented towards business continuity, based on DRII management. Show less

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  Guittard Social Media

  May 2012 - May 2018

  Social Media Manager

  Definition of online strategies through consulting, workshops, and/or social media management, tailored to the needs and goals of the business's strategic planning.Activities include Content and Comment Management on Social Media, Activity Reports, Social Media Statistics and Impact Analysis, Creation and Management of a Twitter Account (regular tweet posting), Facebook Page (Customized Facebook Fan Page Design), and Instagram (regular post publishing).

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  Guittard Coach

  Jan 2017 - Dec 2018

  MTB Coach

  Development of skills to enhance cyclists' performance in the sport, such as:* Initial Assessment: Conducting an initial assessment of skill level and physical condition to determine their needs and goals.* Training Program Development: Designing personalized training programs tailored to the individual needs of cyclists, taking into account their level of experience, goals, and physical limitations.* Teaching Basic Techniques: Basic mountain biking techniques, such as proper bike positioning, gear shifting, braking, climbing and descending, and how to overcome obstacles on the trail.* Training Session Planning: Planning appropriate routes and training sessions for cyclists' skill levels, with an emphasis on building endurance, strength, and technical skills.*Supervision and Feedback: Supervising training sessions and providing constant feedback on cyclists' technique and performance, offering tips and corrections to improve their skill and confidence on the trail.*Teaching Advanced Skills: As cyclists progress, teaching more advanced skills such as riding techniques on difficult terrain, jumps and tricks, and race strategies.Safety Focus: Emphasizing safety at all times, teaching cyclists about proper protective equipment, and safe trail riding.*Emotional Support and Motivation: Providing emotional support and motivation to cyclists, helping them overcome obstacles and stay committed to their training and continuous improvement. Show less

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  RB Cycles

  Mar 2019 - now

  Cycling Store Manager

  As a seasoned retail manager with a passion for cycling, I excel in providing tailored advice to customers, ensuring they find the perfect product or service to meet their needs while driving exceptional service and effective sales. With a focus on supervising and managing teams, warranties, and services, I aim to deliver a positive shopping experience for our customers.My expertise extends to the daily operations of the store, including inventory management, scheduling, resource allocation, and policy implementation, all geared towards optimizing efficiency and profitability.I take pride in fostering a sense of community and excitement around cycling. One of my initiatives includes creating the Go Ride Group, meeting every Tuesday and Thursday at the store to promote fun rides on Gravel and MTB bikes, enhancing our customers' engagement with the sport and our brand. Show less