Olguta Diplasu

Experience

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  Microchip Technology

  Jun 2013 - Aug 2013

  Intern

  Microchip Technology Inc. is a leading provider of microcontroller and analog semiconductors, providing low-risk product development, lower total system cost and faster time to market for thousands of diverse customer applications worldwide. Headquartered in Chandler, Arizona, Microchip offers outstanding technical support along with dependable delivery and quality.Responsibilities:• Create a library of Microchip components (EagleCadSoft)• Familiarize with PIC Microcontrollers (reading, interpreting and programming in C)• Board development around PIC18F4550 device:--- Define specs of the board--- Draw schematics (EagleCadSoft)--- Design layout (EagleCadSoft)--- Order parts--- Production of prototypes (double side, Feeric Chloride, UV, via- riveted, solder components, test boards)--- Project management intro (Project charter, Project Plan)--- Project review (Manufacturing price estimation for prototypes). Show less

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  Vodafone Romania

  Dec 2013 - Oct 2015

  Front Office Radio Access Network Engineer

  • Netherlands Project• Monitoring 24/7 the 2G, 3G and 4G Networks, using fault management systems and specific tools and performing initial analysis to identify the issues;• Investigating alarms on different equipment and technologies related to Radio Access and to transport Networks;• Handling and escalating technical problems to Back Office / 3rd Party/ Supplier in order to solve the issues;• Using dedicated Trouble Ticketing and Work Order applications for alarms handling and field personnel dispatching;• Performing phone interactions with local service providers regarding Radio network infrastructure (Field Service, Transmission Department);• Participating at training sessions;• Periodically performing telecom reports in order to reach the agreed KPI’s. Show less

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  Ericsson

  Oct 2015 - May 2017

  Second Level Operations RAN Engineer

  • Responsible to provide services related to the Real Time Performance management of RAN Network of H3G Italy (UMTS/LTE)• Report handling for KPI degradation data and coverage complaints• Minimize Customer service degradation:  parametrization change;  real time Customer claims monitoring trend (work order management); • Network degradation analyze in terms of detailed performance counters, fault management, configuration management and parametrization • Real-time Performance monitoring (RTPM)• Troubleshooting for LTE and UMTS nodes with degraded KPIs• Support Operation Departments and activities under the following circumstances:  Fault Management  New integrations  FSA Interventions  PQRs  SW/HW Upgrade RNC/RBS  New features implementation  CN level tasks  Transport level tasks  RSSI testing on field  Project activities support (i.e check configuration and performance after NodeB swap 3000/6000 or new 900/LTE layer integration) • Primarily responsible for the end customer• Remote integration and/or optimisation configuration of new LTE network elements Show less

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  Vodafone

  May 2017 - Aug 2019

  Incident Manager

  Service Level Management team for GNO Department:• Coordinate, escalate Major incidents, SPOC for Incident Management in GNO for VDF Netherlands, VDF Italy, VDF Greece, VDF Albania&Malta and VDF Ireland. (Facilitate incidents through the entire incident lifecycle).• Notifications and communications/updates to stakeholders during an incident. • Identify and document root cause problems through incident reports (post incident reports).• Problem management to reduce the number of recurrent major incidents and corrective/preventive actions. • Work with local operations teams, local markets, external partners, vendors & contractor.• Reporting for Top Operational Issues (create monthly presentations in order to centralize and improve the visibility of major incidents across network). Show less

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  _VOIS

  Aug 2019 - now

  - Manage the end to end design adaptation & delivery of services solutions to markets (Vodafone Group, Local Vodafone OpCos and Partner Markets). Ensuring products and solutions are fit for purpose and ready for service (supportable).- Understand the products and business requirements for new product feature development and the impact over the Sell/Build/Run processes - Management of service/solution transition to “in-life”, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place- Manage operational stakeholders and agree new processes through workshops, process walkthroughs and sign off sessions- Identify and ensure that the operational teams needs are addressed (product training needs, creation of local working instructions (LWI), awareness of new product releases and service improvements)- Track and manage service delivery activities (risks, issues, actions). Raise any issues within the Project Team in a timely manner. Self- sufficient to resolve most issues, but where appropriate escalate via the project managerMy commitment and constant involvement in getting things done and meeting the agreed timelines has been always appreciated and recognized by the product management team. Show less • Create the Service Design specific documentation and ensure that the E2E technical solution is aligned with the service design principles and the market specific operating model;• Assess the business requirements and the technical solution to define the impact of the IoT product/service on the Sell-Build-Run life cycle [e.g. Customer On-boarding, Order & Logistics, Billing, In-Life Support];• Take part in the activities related to defining operational and vendor support and alignment on SLAs and KPIs offered.• Design efficient business processes based on continuous improvement and industry best practices;• Cooperate with and coordinate different departments of the company [e.g. Commercial, Product Management, Legal, Technology Architecture, Customer Service] and get the necessary information and support for the definition of customer-centric service solution proposals; Show less

  • IoT Service Delivery Manager

    Feb 2022 - now

  • IoT Service Designer

    Aug 2019 - Feb 2022