Tommy Domanick

Experience

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  ICON International, Inc.

  Jan 2009 - Jun 2011

  •Assist media buyers, primarily buying network cable and radio, in maintaining media schedules.•Carry out any client requests; moves, allocations/reallocations, log times, program descriptions.•Create proposals for clients while assisting in the upfront/scatter planning and buying processes.•Perform weekly tracking of all accounts in order to ensure the advertising schedules deliver to pre-negotiated ratings.•Facilitate communication between advertisers and television networks.•Clear invoices for payment and address any discrepancies. Show less

  • Media Buyer

    Mar 2011 - Jun 2011

  • Assistant Media Buyer

    Sept 2009 - Mar 2011

  • Billing Specialist

    Jan 2009 - Sept 2009
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  Indeed.com

  Jun 2011 - May 2024

  -Led 7 teams of Enterprise Sr. Client Success Specialists, fostering a client centric culture to drive long-term client value and increase retention for Fortune 1,000, including Fortune 100 clients -Consistently met and overachieved KPIs and revenue retention targets, managing $200M+ annually and partnering with Sales to grow revenue 6% YoY in 2023/24 (highest across Enterprise business)-Held team members accountable to adoption, utilization, expansion, renewal, and growth metrics, by leveraging opportunity and risk signals via our home-grown Customer Success tool-Developed a skills-based performance management process to foster a culture of continuous learning and professional development, while also creating career pathing opportunities to increased employee retention by 73% (churn was 30%, it was reduced to 8%)-Promoted innovation and creativity to drive continuous improvement initiatives to enhance operational efficiency and effectiveness-Fostered a culture of adaptability and resilience, empowering teams to embrace change and navigate challenges effectively-Lead by example to create a positive and collaborative work environment where employeesfeel valued, empowered, and motivated to succeed Show less -Coached, mentored, and empowered team members to achieve goals through account planning, tracking metrics & KPIs, and identifying opportunities to increase customer value-Cultivated and maintained strong cross-functional relationships to create solutions that drove positive business outcomes -Produced and launched NPS surveys for the Client Success team, leveraging feedback to boost client satisfaction and influence change internally-Increased client retention by taking a data-driven approach through A/B testing and reviewing market trends and analytics to shape the value narrative-Proactively identified gaps/bottlenecks in workflows and worked with product to build efficient and scalable solutions-Educate clients on the benefits of pay-for-performance advertising and how it can help maximize their Recruitment Advertising spend Show less

  • Director, Enterprise Customer Success

    Aug 2016 - May 2024

  • Manager, Customer Success

    Feb 2013 - Aug 2016

  • Customer Success Manager

    Jun 2011 - Feb 2013
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  HireClix

  Jan 2025 - now

  Director of Reporting & Analytics