Matt Ollerhead

Experience

• 

  Lifestyle Services Group

  Jul 2008 - Aug 2010

  Claims Consultant
• 

  Davies Group

  Jan 2010 - Nov 2010

  Claims Specialist

  • Dealing with queries regarding home insurance claims• Liaising with underwriters to see if claim has been accepted

• 

  Brightstar UK

  Aug 2011 - Sept 2013

  Sales Support Executive

  •Sales Support Executive 2011 – PresentProcess returns for all functional areas of the business nationwide and internationally. Streamlined return processes and implemented cost saving measures.Key Achievements:• Dealing with mobile phone and accessories’ returns for over 1500 different accounts and 3 blue chip companies.• Liaising with operations and support services mangers in weekly update meetings.• Streamlined return processes for the Channel Islands and France.• Created mobile phone return reports to track credits and outstanding returns to ensure credits were not released.• Managed the 24 month swap returns process for handset returns• Aided the business in mapping out system updates for returns• Reviewed numerous types of systems, maps and processes.• Designed training material.• Dealing with bulk returns in excess of 500 handsets and credits totalling more than £50,000 and ensuring that the credits are released.• Account management• Insurance and financial services. Show less

• 

  ABC Teachers

  Oct 2013 - now

  Recruitment and Education specialist.

  • Division Manager

    Feb 2020 - now

  • Assistant Division Manager

    Sept 2019 - Feb 2020

  • Educational Recruitment Consultant

    Oct 2013 - Sept 2019